FIS

Consultant Sr. Lead, Commercial Loan Servicing (CLS)

FIS • $110K — $130K *
Milwaukee, WI 53215In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Expertise in commercial loan servicing processes and operations.
  • Experience with end-to-end software implementation in financial services.
  • Strong skills in business analysis and requirements elicitation.
  • Effective management of complex stakeholder relationships.
  • Advanced analytical and decision-making skills.
  • Excellent communication skills for diverse audiences.
  • Proven ability to deliver solutions while managing competing priorities.

Responsibilities

  • Lead discovery and requirements gathering for commercial loan servicing initiatives.
  • Partner with clients to define objectives and strategies.
  • Translate business requirements into functional specifications.
  • Serve as a subject matter expert during client engagements.
  • Facilitate solution design sessions among stakeholders.
  • Assess and recommend improvements for servicing workflows.
  • Guide clients on implementation best practices and change management.

Benefits

  • Opportunities to innovate in fintech
  • Inclusive and diverse team atmosphere
  • Professional and personal development
  • Resources to contribute to your community
  • Competitive salary and benefits
Full Job Description
About the Role

As a Consultant Sr. Lead, you will serve as a functional leader supporting commercial loan servicing (CLS) implementations for financial institution clients. You will partner with customers, project teams, and product stakeholders to define business requirements, design effective solutions, and ensure successful delivery outcomes. This role combines deep commercial lending domain expertise with consultative problem-solving to drive customer success, operational efficiency, and long-term value. Success is measured through successful implementations, stakeholder satisfaction, solution quality, and business impact.

What You Will Be Doing
  • Lead discovery, requirements gathering, and solution scoping for complex commercial loan servicing initiatives.
  • Partner with clients to define business objectives, implementation strategies, and desired outcomes.
  • Translate business requirements into functional specifications, system designs, and implementation plans.
  • Serve as a subject matter expert in commercial loan servicing during client engagements, demonstrations, and workshops.
  • Facilitate cross-functional solution design sessions to align business, operational, and technical stakeholders.
  • Assess process improvement opportunities and recommend scalable, efficient servicing workflows.
  • Evaluate the impact of system and process changes on users, clients, and business operations.
  • Guide customers on implementation best practices, risk mitigation, and change management strategies.
  • Provide oversight of configuration activities and ensure high-quality project deliverables.
  • Mentor consultants and contribute to knowledge sharing, practice development, and continuous improvement initiatives.


Required Qualifications
  • Demonstrated expertise in commercial loan servicing processes, operations, and lifecycle management.
  • Experience leading end-to-end software implementation projects within financial services or banking environments.
  • Strong skills in business analysis, requirements elicitation, process modeling, and solution design.
  • Ability to manage complex stakeholder relationships and influence decision-making across multiple levels.
  • Advanced problem-solving, analytical thinking, and decision-making capabilities.
  • Excellent verbal and written communication skills with the ability to engage technical and non-technical audiences.
  • Proven ability to deliver client-focused solutions while managing competing priorities and deadlines.
  • Bachelor's degree in Business, Finance, Information Systems, or a related field, or equivalent practical experience.


Preferred Qualifications
  • Experience implementing commercial lending, servicing, or banking technology platforms in a vendor or consulting environment.
  • Knowledge of commercial lending regulations, risk management practices, and industry standards.
  • Experience facilitating large-scale workshops, solution demonstrations, and executive-level presentations.
  • Familiarity with project estimation, implementation planning, and resource coordination.
  • Experience mentoring junior consultants and supporting professional development activities.
  • Knowledge of emerging technology trends impacting commercial lending and loan servicing operations.


What We Offer you

At FIS, we are as committed to growing our employees' careers as our own business. We offer:
  • Opportunities to innovate in fintech
  • Inclusive and diverse team atmosphere
  • Professional and personal development
  • Resources to contribute to your community
  • Competitive salary and benefits


Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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About FIS

Fidelity National Information Solutions is the nation’s most comprehensive source for real estate-related data, technology solutions.

FIS Careers

Join the vibrant team at FIS, a global leader in financial services technology. With a workforce of over 55,000 worldwide, FIS fosters a culture of innovation and leadership, offering unmatched opportunities for growth and professional development. Work You’ll Do At FIS, we empower the financial world with cutting-edge technology solutions, and we need your unique skills to help us redefine the future of finance. Whether you're looking for a position in software development, project management, or client services, FIS offers a dynamic range of job opportunities. Transform the Industry Be part of a team that is at the forefront of driving innovation in banking, payments, capital markets, and wealth management. FIS is where finance meets technology. By joining us, you will not only transform businesses but shape the way the world uses money. Innovative Work Environment FIS is committed to fostering a workplace where diverse perspectives and experiences are welcomed and respected. With diversity training and leadership programs, employees are encouraged to thrive both personally and professionally. Our commitment to diversity and inclusion is integral to our mission to empower the world with better financial technology. Career Growth and Development FIS believes in nurturing talent and leadership from within. With a plethora of training programs, workshops, and seminars, FIS is dedicated to your career advancement. From internships to leadership roles, your journey at FIS is filled with endless possibilities. Our robust networking events and professional development sessions ensure you have the tools to succeed in your career. Benefits and Culture Choosing a career at FIS means joining a family that values work-life balance and offers substantial benefits. Enjoy health, vision, and dental insurance, competitive retirement plans, and generous paid time off. Our culture promotes not just professional growth but personal well-being. Join Our Team Explore the numerous job opportunities at FIS where your skills can lead to meaningful outcomes. We are continuously hiring curious, creative, and motivated individuals who are ready to drive change in the fintech industry. Stay Connected Keep up to date with the latest in career opportunities and company news by joining our FIS Careers Network. Tailor your job search with personalized alerts and get insider tips that can help you craft the perfect resume and ace your interviews. Discover how your career can flourish by joining a team that’s dedicated to redefining the financial services landscape. Search FIS jobs today and see where your ambition can take you! [SEARCH FIS JOBS] Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at FIS.
Learn more about FIS
Size
65,000 employees
Market Cap
$39.7 billion
Industry
Finance & Insurance
Net Income
$158 million
Founded
1968
5 Year Trend
+9.5%
Revenue
$12.5 billion
NASDAQ
FIS
* Ladders Estimates

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