5-7 years of experience in technical support or service delivery
Proficiency with databases in cloud and on-premises environments (MSSQL, SQL Azure, MySQL)
Strong problem-solving skills with a focus on data management and optimization
Ability to create Excel scripts for database updates
Excellent communication skills for presenting to diverse stakeholders
Experience in fast-paced environments with strict deadlines
Willingness to travel for client implementation and training
Responsibilities
Deliver consulting services focused on service excellence and process optimization
Act as the subject matter expert for the TM Master product
Lead implementation processes including setup, configuration, and training
Run workshops and training sessions for global end users
Collaborate with internal teams to coordinate delivery and resolve issues
Handle complex technical problems during implementation
Identify and recommend system or process improvements
Benefits
Opportunity for professional growth in a customer-facing role
Collaborative work environment
Engagement in continuous improvement and knowledge sharing
Exposure to global clients and diverse projects
Access to ongoing training and development opportunities
Full Job Description
Consultant (Fleet Management)
Department: Fleet Management
Employment Type: Full Time
Location: Canada- Montreal
Description
🧠Navigating the position: Consultant (Fleet Management)We're looking for a highly motivated individual to join our Professional Services Team as a Consulting Specialist focused on Fleet Solutions (TM Master). This role is ideal for someone with a background in technical support or service delivery, who is confident handling complex issues, driving process improvements, and delivering high-impact results.
If you're eager to grow in a customer-facing role, thrive in a collaborative environment, and want to make a real impact this could be the perfect opportunity.
Key Responsibilities
Deliver consulting services to clients, focusing on service delivery excellence and process optimization.
Act as the subject matter expert for the TM Master product, offering guidance and support to customers.
Lead or support implementation processes, including setup, configuration, and user training.
Run engaging workshops and training sessions to onboard and empower end users across global locations.
Collaborate with internal stakeholders (Support, PMO, Development) to coordinate delivery and resolve issues.
Handle complex technical or functional problems during implementation with professionalism and urgency.
Identify improvement opportunities and recommend system or process changes to increase efficiency.
Ensure timely and structured completion of all assigned tasks and projects.
Stay current with product updates and industry trends to support ongoing personal and professional development.
Skills, Knowledge and Expertise
Experience working with databases on-premises and/or cloud-based environments such as MSSQL, SQL Azure MySQL etc. Microsoft Accredited or Industry recognized qualification for Microsoft SQL server will be preferred.
Good understanding on how data management, cleansing and query optimisation influences pipeline and data model design.
Experience using cloud technologies.
Demonstrably strong problem-solving skills to help design and implement solutions to data problems. Highly numerate and logical.
Understand and create Excel scripts for database mass updates.
Ability to clearly communicate and present outputs to stakeholders.
Experience of working in fast paced environments to strict deadlines.
Team player and can communicate effectively to technical and non-technical colleagues.
Passionate about continuous improvement, collaboration and knowledge sharing.
The ability to manage time, prioritise tasks, self-review your work and produce deliverables of a high quality under tight client deadlines in time pressured environments.
Able to travel and meet with the customers for implementation and training.
Nice to have
Experience of using project tracking and reporting system Monday, Zendesk.
Good command of the English language written and oral.
Maritime sector experience.
Good understanding of networking and mail protocols.
