Full Job Description
Benesch is proud to announce the opening for a Conference & Media Technology Specialist in our New York office! This position is 100% in office.
Position Summary:
Do you thrive on resolving issues, assisting others with their technology struggles and enjoy engaging daily with people? Does the idea of interacting with a wide variety of people daily, working on IT projects and making sure people are connected sound like a perfect fit? Then you may be interested in our Conference & Media Technology Specialist position. This role is perfect for the engaging, interactive people person who also is all thigs AV/media tech savvy who wants to bring their help desk skills to the table and assist guests, Benesch employees and stakeholders with their technology needs. Join Benesch and play a pivotal role in our organization.
The Conference & Media Technology Specialist handles direct daily interactions with attorneys, assistants, and staff to facilitate conferencing needs via modern media tools. They assist with requests that may be scheduled, ongoing legal proceedings or short notice meetings, and are the go-to expert in Firm meeting technology.
POSITION RESPONSIBILITIES
1. Offer guidance and support in the set-up and testing of meetings, including the facilitation of those meetings as needed.
2. Review and validate that scheduled meetings have started.
3. Understands which platforms meet particular client needs and supports the end user accordingly.
4. Learns the ongoing office conferencing needs, knows which platforms meet particular client needs, and directs user accordingly.
5. Assists in the planning, staging, and testing for the facilitation of conferencing needs in the various office locations and passing on knowledge as the platforms and client needs continue to evolve.
6. Oversees the supporting of 12-15 physical conferencing suites as well as local and virtual assistance on all platforms.
7. Monitor weekly conferencing schedule needs and assist where appropriate in any delivery needs for optimal client experience.
8. Quickly assesses and resolves urgent client meeting needs while maintaining a calm and professional demeanor.
9. Troubleshoots conferencing aesthetics (lighting, sound, webcams) and can coach users on resolving any occurring issues and best practices.
10. Successfully coordinates a multi-site blended conference meeting (physical and virtual) across different time zones.
11. Assists with Help Desk volume during periods of reduced conference floor activity.
QUALIFICATIONS
The Conference & Media Technology Specialist must have a high school diploma. At least 3 years of relevant experience and solid Windows 10 desktop experience is required. Must be familiar with modern conferencing platforms including but not limited to: WebEx, Zoom, Team platforms, how to best utilize the platforms/scheduling toolsets as well as understanding the backend software of the platforms, i.e., direct routing, troubleshooting jitter, integrations, etc. The Conference & Media Technology Specialist must possess strong communication skills and be able to work with the internal team and external parties. They must be able to convey information and knowledge in an effective way for non-tech users. An ability to balance multiple requests and maintaining the highest level of client service is essential.
The salary range for this position is $80K to $99K.
Please note that quoted salary ranges are based on Benesch's good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work. Full-time positions are eligible for a discretionary bonus and a comprehensive benefits package.
