Minimum 2 years of supervisory experience in hospitality or customer service
Certified Meeting Professional (CMP) certification preferred
Strong organizational and administrative skills
Excellent oral and written communication skills
Ability to manage and mentor a diverse workforce
Responsibilities
Lead and develop the Conference Center and Workplace Ambassador teams
Oversee daily operations, including event coordination and guest services
Create and manage weekly staff schedules based on business needs
Conduct pre- and post-conference meetings to align teams on event requirements
Act as a point of escalation for staffing and operational issues
Benefits
Opportunity for professional development and training
Collaborative work environment focused on exceptional service
Hands-on leadership experience in a dynamic setting
Engagement with high-profile events and clients
Flexible schedule to adapt to business needs
Full Job Description
Salary: $80000 - $85000 / year
Job Summary
The Conference Center Manager leads daily conference center and workplace hospitality operations, ensuring events, meeting spaces, and guest services are delivered efficiently and professionally. This position will oversee the Conference Center team (Coordinators and Guest Service Agents) and Workplace Ambassador team. This role will partner closely with clients and internal departments, and maintains high standards of service, safety, and operational excellence.
The applicant must have a minimum of 2 years' supervisory experience in the hospitality or customer service industry. A Certified Meeting Professional (CMP) certification is preferred.
Key Responsibilities:
Team Leadership and Development
Lead, coach, schedule, and develop the Conference Center Coordinator, Guest Service Agents, Workplace Ambassador, and Conference Aide teams.
Provide daily direction and ensure each team is properly staffed based on business and coverage needs.
Partner with team leads to coordinate new-hire training, recruiting efforts, ongoing development, and required compliance training.
Support associate onboarding, orientation, performance check-ins, and annual performance reviews.
Serve as a point of escalation for staffing concerns, callouts, service issues, and operational questions.
Provide visible, hands-on leadership and assist with operational coverage when needed.
Promote a professional and collaborative work environment focused on accountability, communication, and exceptional service.
Provide outstanding customer service to set example for teammates
Other duties as assigned by the RGM or RDM
Event Coordination/ Management Support
Oversee daily conference center operations, including event coordination, meeting-room readiness, catering, room setups, and guest services.
Support the planning and execution of meetings, managed events, and high-profile functions.
Create a weekly Coordinator schedule with overall goal to motivate and maximize changes of business adjusting to coverage needs.
Ensure proper reports are sent in a timely manner for all teams, including vendor partners and clients.
Conduct or attend pre-conference and post-conference meetings as needed to ensure teams are aligned on event requirements.
Maintain accuracy of catering in Reservations System and other changes including cancellation charges, billing codes and invoice updates are made
Assist clients/vendor partners with food and beverage related billing questions and concerns
Work with coordinator team to solicit bids and catering proposals for managed events and functions
Responsible for coordinating and on-boarding new/special event vendors as necessary, including but not limited to, working with the facilities team and building management to secure COIs
Review approved vendor COIs expiration dates annually for renewal
Workplace Ambassador (WPA)/ Conference Aide (CA) Support
Act as a point of escalation for call outs, questions and issues with regards to staff and employees on unassigned floors
Ensure WPA's communicate properly and effectively with the appropriate internal support departments (maintenance, technology)
Complete periodic walkthroughs of working floors to ensure WPA support is accurate and timely
Ensure repeat issues on unassigned floors are called out to CBRE and updates are provided to management
Ensure opening/closing reports are distributed to the approved distribution list
Maintain an up-to-date Critical Contact list for WPA's in SOP
Ensure WPA/Conference Aide Team is effectively ordering supplies for pantries and inventory can be carried over week-to-week if necessary
Ensure all issues discovered by the WPA/Conference Aide Team are reported to the appropriate party and all outstanding tickets are resolved
Ensure all room setups and catering retrievals are completed on-time and as efficiently and safely as possible
Key Competencies:
A passion for delivering the Platinum Service® Standard to provide transformational service in hospitality.
A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others. Being clearly vested in one's career.
Excellent organizational and administrative skills, with the ability to prioritize tasks. Ability to carry out responsibilities with little supervision, as well as juggle many tasks simultaneously.
Ability to interact with customers in a professional and pleasant manner, daily.
Ability to manage and mentor a diverse work force, providing associates with on-going training and other opportunities for career development.
Knowledge of financial reporting and experience with financial/statistical analysis.
Excellent oral and written communication skills.
Strong computer skills and knowledge of office technology/equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Extensive knowledge in event and space management with focus on event logistics and execution.
Ability to think strategically in terms of both short-term and long-term objectives and challenges.
A mindset to take ownership and responsibility within and outside one's job domain. Relevant competencies would include self-confidence, willingness to learn and feeling comfortable with change and coordinating change.
Demonstrating an appropriate level of assertiveness, with an ability to drive the business forward on an on-going basis.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
Maintains a flexible schedule to meet evolving business needs.
Have 2-3 years of supervisory experience.
Certified Meeting Professional (CMP) designation preferred.
Apply to Rapport today!
Req ID:
Rapport a specialized division of FLIK Hospitality Group
About Compass
Compass is a real estate technology company that provides an online platform for buying, selling, and renting real estate properties. The company was founded in 2012 by Ori Allon and Robert Reffkin and is headquartered in New York City. Compass has raised over $1.5 billion in funding and has expanded to over 350 offices in the United States, Canada, and Europe. The company's platform uses artificial intelligence and machine learning to help real estate agents better serve their clients and streamline the buying and selling process. Compass has been recognized as one of the fastest-growing real estate companies in the world and has received numerous awards for its innovative technology and exceptional customer service.
