Compliance Program Manager

Availability: Monday - Friday 4 days in office, 1 day working from home, travel as needed

Locations: El Segundo/BFHQ

Job Requirements:

Position Summary
• The Compliance Program Manager - Center Development, Implementation & Training Oversight manages the Compliance Department's program implementation function, including new center compliance readiness, compliance initiative rollout, compliance training coordination, cross-functional follow-up, evidence tracking, readiness standards, and operational execution for major compliance workstreams.
• This role converts compliance requirements, payer expectations, regulatory readiness items, leadership decisions, corrective actions, and approved policy/procedure changes into clear implementation plans with owners, timelines, evidence expectations, training steps, communication plans, escalation pathways, and closure documentation.
• The Compliance Program Manager partners with Compliance leadership and cross-functional departments to support consistent implementation across centers, states, and departments. Compliance auditing staff remain within the Auditing & Monitoring reporting line when the Audit Manager structure is implemented.

Essential Duties and Responsibilities

Manage Compliance Program Implementation Workstreams
• Manage assigned compliance implementation workstreams from planning through closure, including owners, timelines, dependencies, evidence expectations, communications, training requirements, and escalation points.
• Translate approved compliance initiatives, audit findings, corrective action requirements, payer expectations, regulatory readiness items, and leadership decisions into structured implementation plans.
• Maintain implementation trackers, action logs, owner matrices, evidence logs, readiness boards, communication logs, and status summaries.
• Facilitate implementation meetings and follow-up reviews with department owners.
• Escalate unresolved barriers, overdue items, unclear ownership, missing evidence, or implementation risks to Compliance leadership.

Manage New Center Development and Compliance Readiness
• Manage compliance readiness for new center openings, relocations, expansions, buildouts, state expansion activities, and significant operational changes.
• Maintain readiness checklists covering postings, notices, policy access, binders, privacy readiness, audit evidence, payer readiness, licensing or registration, and compliance training.
• Track readiness gaps, risks, owners, due dates, evidence locations, and escalation needs before go-live.
• Coordinate with Operations, Facilities, Credentialing, HR/Training, Clinical Operations, Billing and Authorizations, IT/Security, Payor Relations, and Compliance.
• Support pre-opening and 30/60/90-day post-opening follow-up reviews where assigned.

Manage Compliance Training Rollout and Adoption Support
• Manage compliance training rollout plans for compliance initiatives, policy/procedure implementations, payer updates, corrective actions, center readiness, and department-specific requirements.
• Partner with HR/Training and department leaders on assignments, timelines, communications, completion tracking, attestations, and follow-up reminders.
• Maintain training plans, communication logs, audience lists, completion reports, attestation tracking, and follow-up documentation.
• Support practical materials such as FAQs, job aids, workflow guides, readiness checklists, training decks, and talking points.
• Escalate completion gaps, overdue audiences, missing attestations, unclear ownership, or implementation barriers.

Manage Implementation Tools, SOPs, and Process Improvement
• Manage Compliance implementation boards, Monday.com workflows, project plans, action logs, training rollout trackers, and readiness dashboards.
• Ensure tools clearly show owners, due dates, status, evidence requirements, training status, escalation notes, and completion criteria.
• Develop implementation standards, readiness standards, SOPs, checklists, routing guides, evidence standards, and center-readiness tools.
• Lead lessons-learned reviews and create repeatable playbooks that support consistent execution across centers, states, and departments.

People Leadership and Analyst Supervision
• Supervise assigned Compliance Analyst positions, including analysts supporting compliance operations, program implementation, reporting, and audit support.
• Coordinate analyst workloads, priorities, assignments, coaching, performance management, and day-to-day direction.
• Establish expectations for documentation quality, reporting accuracy, timely follow-up, tracker maintenance, evidence retention, and escalation practices.
• Support future buildout for additional Compliance Analysts and implementation, training/education, center readiness, or other program support roles.
• Coordinate staffing and capacity needs with Compliance leadership when operational volume exceeds existing resources.

Cross-Functional Partners
• Compliance leadership
• Operations and Center Leadership
• Center Development / Facilities / Real Estate
• Credentialing
• Clinical Operations
• Billing and Authorizations
• Human Resources / Training
• Information Technology / Security
• Payor Relations, where applicable
• Legal Counsel, when legal or regulatory review is needed
• Compliance Reporting & Audit Support

Leadership and Ownership Expectations
• Own assigned implementation workplans, center readiness trackers, training rollout trackers, follow-up logs, and implementation evidence.
• Create structure where each project has owners, due dates, evidence expectations, training needs, communication steps, escalation notes, and closure criteria.
• Drive cross-functional follow-through while preserving the distinction between Compliance oversight and operational department ownership.
• Escalate risk promptly when requirements, ownership, training completion, evidence, deadlines, or launch readiness are at risk.
• Maintain professionalism, confidentiality, sound judgment, and strong documentation practices.
• Other duties as assigned.

Qualifications:

Required Qualifications Preferred Qualifications
• Bachelor's degree required in Healthcare Administration,

Compliance, Business Administration, Project Management, Public

Health, Training/Organizational Development, Legal Studies, or

related field.
• Four or more years of healthcare compliance, operations, training

coordination, project management, center development support,

payer readiness, regulatory readiness, credentialing, or related

experience.
• Experience managing cross-functional projects with competing

deadlines and evidence requirements.
• Strong organization, follow-through, communication, meeting

facilitation, writing, documentation, and attention-to-detail skills. • Behavioral health, ABA, Medicaid, payer readiness, training rollout, state expansion, or multi-state provider experience. • Experience with new center openings, licensing readiness, policy implementation, corrective action implementation, or operational launch projects. • Experience with Monday.com, SharePoint, Teams, Excel, learning-management systems, or project management tools. • Experience directly supervising Compliance Analysts, project support staff, coordinators, or cross-functional workgroups preferred. • PMP, CAPM, CHC, CCEP, Lean/Six Sigma, or related certification preferred.

Why Behavior Frontiers is perfect for you:
• Competitive pay with optional On-demand paychecks thru DailyPay - get paid on your own schedule!
• 401K Plan with company match after 6 months of employment
• Paid Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Medical, Dental and Vision insurance
• Opportunities for career advancement
• Performance and promotion raises
• Free Telehealth: Free 24/7 access to a doctor via telehealth for you and your dependents with no limits and no co-pays
• Free Telehealth Mental Health: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays
• Employee Assistance Program: Free access to some support services (financial, legal, counseling, etc.)
• Fitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos
• Deals: Exclusive discounts and savings to 500+ companies and more!
• Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!
• Lab Testing Discounts:10-80% off costs of routine lab work
• New Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide