Compliance Onboarding Analyst
Role snapshot
Title
Compliance Onboarding Analyst
Team
Compliance
Reports to
Compliance Manager
Location
Remote, United States or Latin America
Employment type
Full-time
About the role
You will run Caliza's customer onboarding queue day to day. That means reviewing new business customers and integrator partners, getting the documentation we need, and making well-reasoned approval decisions quickly. Every customer who moves money on Caliza comes through you first. You will work closely with the Compliance Manager, Sales, Customer Success, and Operations, and you will help shape how onboarding scales as our volume grows.
What you'll do
Own real-time customer onboarding. Review new applications as they arrive, chase missing information, and follow up with customers and partners until each file is complete.
Own document review for onboarded customers. This includes KYB and KYC: corporate documents, beneficial ownership, IDs, proof of address, source of funds and wealth, licences, and business activity, checked against our risk-based requirements.
Run sanctions, PEP, and adverse media screening, and work through potential matches.
Run daily onboarding triage, investigation workflow, and disposition tracking. Assign risk ratings, document your rationale, and escalate high-risk or enhanced due diligence cases to the Compliance Manager.
Support periodic reviews and refresh files when customer information changes or triggers fire.
Build and document onboarding procedures, checklists, and decision guides, and keep them current as products and corridors change.
Act as the primary point of contact for onboarding-related inquiries from examiners and correspondent banks. Pull customer files, answer due diligence questions, and prepare evidence, in coordination with the Compliance Manager.
Track onboarding metrics, such as turnaround time, backlog, approval and decline rates, and outstanding requests, and flag bottlenecks.
What you'll bring
2-4 years in KYC, KYB, or customer onboarding at a fintech, payments company, money services business, crypto business, or bank.
Hands-on experience reviewing corporate documents and identifying beneficial owners, including multi-layered and cross-border ownership structures.
Working knowledge of US BSA/AML requirements, including the Customer Due Diligence Rule, and of sanctions screening.
Sharp attention to detail, with clear, concise case notes that would satisfy an examiner.
Comfort managing a live queue with service-level targets while juggling customer follow-ups.
Professional working fluency in English. Spanish or Portuguese is a strong plus.
Ability to work hours that overlap with US Eastern and Brazil time zones.
Nice to have
Experience onboarding crypto, stablecoin, or digital asset businesses.
Familiarity with KYC requirements in Brazil, Mexico, or Bermuda.
Experience with onboarding and screening tools such as Sumsub, Persona, Alloy, Middesk, ComplyAdvantage, or similar.
A CAMS or CKYCA certification, or progress toward one.
Benefits
Benefits vary by country of employment and may include health coverage, paid time off and holidays, a home office or equipment allowance, a professional development budget, and in-person team offsites. Candidates based outside the US may be employed through an employer of record or engaged as contractors, with pay and benefits structured to local law and market practice.
