Join us as a Complex Claims Director/Examiner to grow your career at the forefront of Federal Workers Compensation insurance.
Make your mark in ClaimsOur Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact- Focused on Workers Compensation within the Federal jurisdiction, this role is an ideal opportunity to develop your expertise in handling and investigating Defense Base Act claims. The aim is deal with claims through a proactive, best practice approach, in line with AIGs quality standards.
- Utilize investigation, claim handling, litigation, and negotiation skills to ensure timely cost- effective claim settlements and protect recovery rights when applicable.
- Provide prompt effective customer service to differentiate AIG from our competitors
- Your work will involve regular contact with internal stakeholders and brokers, (medical) experts, clients' lawyers, injured workers or their legal representatives. We want you to build effective relationships with internal and external customers, while acting as a point of referral.
- You will also proactively identify and review suspect/fraudulent claims on a consistent basis - dealing with such claims in line with our clear guidelines.
- Claims could be of unlimited value but utilize independent decision making with reserve and settlement authority up to $500,000.
- Provide mentoring and technical guidance to Claim Representatives
- In addition, you can use the claims experience you gain to help improve our products in collaboration with colleagues in underwriting.
What you'll need to succeed- Knowledge of legal / regulatory and litigation / procedural requirements for Federal Workers Compensation claims.
- Specialist knowledge of Defense Base Act claims is preferred.
- Proven experience in settlement evaluation and negotiation.
- Policy language skills enabling accurate and consistent policy wording interpretation.
- Lateral thinking and the ability to problem solve and develop new ideas to improve working practices.
- Strong communication, time management, administrative and report-writing skills.
Ready to step up to new challenges? We look forward to reviewing your application. Veterans encouraged to apply.
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Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Functional Area:
CL - Claims
AIG Claims, Inc.
