American International Group

Complex Claims Director - TPA Oversight

American International Group • $120K — $150K *
Dallas, TX 75217In-Person
Finance & Insurance
5 - 7 years of experience
Reposted 2 weeks ago
Job Overview by Ladders

Qualifications

  • 7+ years of General Liability/Auto claims experience.
  • Experience with complex, high exposure General Liability Bodily Injury and Property Damage claims.
  • Strong communication and negotiation skills for effective claims management.
  • Advanced litigation claims management experience, including ADR and mediation.
  • Expertise in interpreting insurance contracts and claim procedures.
  • Proficient in analytical and problem-solving skills for claims analysis.
  • Proven ability to drive technological change and enhance claim processes.

Responsibilities

  • Analyze and process bodily injury and third-party property damage claims.
  • Assess liability and manage claim resolution effectively and efficiently.
  • Direct independent adjusters to gather claim information and control costs.
  • Prepare comprehensive coverage letters and retain counsel when necessary.
  • Coordinate vendor referrals for investigation and litigation management.
  • Document claims with clear analysis and maintain accurate reserves.
  • Communicate with internal partners to align on industry trends and large losses.

Benefits

  • Comprehensive benefits package focused on health, wellbeing, and financial security.
  • Opportunities for continuous learning and professional development.
  • Inclusion in a strong company culture that values diversity and respect.
  • Active Employee Resource Groups (ERGs) fostering inclusion and cultural awareness.
Full Job Description
As Complex Claims Director - TPA Oversight, you will analyze and process bodily injury and third-party property damage claims by investigating and gathering information to determine the exposure on the claim; ensure proactive claims handling aimed at the prompt and cost-effective resolution of claims through well-developed action plans. You will determine need for and direct independent adjusters to gather information to determine exposure on the claim and control their costs.

  • Identify and evaluate coverage issues; prepare comprehensive coverage letters with supervisory review and analysis; retain and provide direction to coverage counsel when necessary.
  • Assess liability and resolve claim within established evaluation. Maintain diaries and complete tasks within required timeframes as set forth by department guidelines; ensure claim files are timely and properly documented with clear and concise analysis on coverage, damages, reserves, and liability including an action plan for resolution. Process and pay invoices within a timely manner.
  • Coordinate vendor referrals for additional investigation and/or litigation management. Calculate and assign timely and appropriate reserves; monitor reserve accuracy throughout the life of the claim.
  • Refer case as appropriate to supervisor and management. Respond to requests or directions in a professional and timely manner.
  • Attend arbitrations, mediations, settlement conference and trials.
  • Successfully complete required State licensing examinations and continuing education requirement.
  • Communicate with all internal business partners including underwriters to make sure underwriting is aware of large losses and industry trends.
  • Partner with TPA Governance and Relationship Management to help TPA's and Insureds comply with claim handling and reporting guidelines.
  • Work with TPA Claims Financial to check the accuracy of TPA financials ensuring alignment with TTPO financials.


What you will need to succeed

  • 7 plus years of General Liability/Auto claims experience.
  • Experience with complex and high exposure General Liability Bodily Injury and Property Damage claims.
  • Excellent communication skills (verbal/written) and strong negotiation skills.
  • Advanced experience and capabilities in litigation claims management, including ADR and mediation processes, involving auto/GL exposures.
  • Strong technical expertise interpreting insurance contracts.
  • In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
  • Advanced analytical and problem solving skills.
  • Should also have a demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking.
  • Creativity in resolving challenging business problems, as well as ability to achieve business goals and objectives is essential.


Ready to make a bigger impact? We look forward to reviewing your application.

#LI-PA1

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

About American International Group

American International Group provides property insurance, life insurance, and financial services.

American International Group Careers

Join the dynamic team at American International Group (AIG), a leading global insurance organization, and propel your career into a future of opportunities and professional growth. At AIG, we are committed to fostering a culture of innovation, leadership, and diversity that is unmatched in the industry.

Work You’ll Do

At American International Group, you will collaborate with some of the brightest minds in the industry, dedicated to solving complex challenges and driving transformative solutions in the world of insurance. Our team is at the forefront of developing innovative insurance products that not only meet the needs of our clients worldwide but also anticipate future trends.

Explore Job Opportunities and Internships

Whether you're a seasoned professional looking for your next challenge or a recent graduate eager to start your career, AIG offers a range of job opportunities and internships across various functions. From underwriting and claims to finance and technology, your next position awaits you at AIG. Our internships provide invaluable hands-on experience, helping you to enhance your skills and make meaningful contributions from day one.

Grow and Develop Your Career

AIG believes in the power of continuous learning and offers extensive training and development programs to help you hone your skills and advance your career. Leadership development, diversity training, and innovation workshops are just a few examples of how we invest in our employees' growth and leadership capabilities.

Benefits and Culture

Joining AIG means more than just having a job; it means being part of a team that values diversity and is committed to creating an inclusive environment where everyone can thrive. We offer competitive benefits that support the health, well-being, and financial security of our employees and their families. At AIG, you will find a supportive network and a culture that applauds innovation and rewards performance.

Networking and Professional Development

We encourage our employees to build professional relationships both within and outside the company through networking events, professional groups, and career fairs. These opportunities not only enhance your career but also expand your professional network, which is vital in today’s dynamic job market.

Join Our Team

Search open positions that match your skills and interests on our Careers page. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level. Explore the exciting and rewarding career opportunities available at American International Group today.

Stay Connected

Keep up to date with the latest industry trends, career tips, and company news by subscribing to our careers blog. Personalize your experience by signing up for job alert emails tailored to your preferences and be the first to know about new openings and exclusive insights from professionals within AIG. At American International Group, your career is just the beginning – it’s a pathway to developing your skills, meeting new challenges, and making a difference in a global company known for its commitment to innovation and excellence. Join us and shape your future with AIG.
Learn more about American International Group
Size
36,600 employees
Market Cap
$46.4 billion
Industry
Finance & Insurance
Net Income
-$5.9 billion
Founded
1919
5 Year Trend
-0.3%
Revenue
$43.7 billion
NASDAQ
AIG
* Ladders Estimates

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