Job OverviewThe Competitive Intelligence (CI) Program Manager keeps iCIMS one step ahead of the competition. You'll run the day-to-day engine of our CI program - collecting, synthesizing, and distributing competitive and market intelligence so Sales, Product, and Marketing can make faster, sharper decisions.
You'll build that engine AI-first. We expect you to use generative AI, agents, and automation to monitor the market continuously, turn raw signals into insight in hours instead of weeks, and scale CI well beyond what one person could do manually. You'll work closely with Product Marketing, Sales Enablement, Labs, Decision Support, and senior leadership, and your work will inform pricing, product strategy, sales tactics, corporate development, and marketing campaigns.
This is a high-visibility role for a curious, tech-forward self-starter who doesn't wait to be asked - someone who spots a competitor's move first, knows what it means for ICIMS, and gets the answer to the right people before the question comes up.
Responsibilities- Own the ongoing collection, analysis, and synthesis of intelligence on ICIMS' tier 1 and tier 2 competitors, including product offerings, go-to-market strategies, sales motions, pricing models, and key differentiators
- Build and run AI-powered market monitoring; design agents and automated workflows that track competitor news, product releases, pricing, reviews, hiring signals, and earnings, and surface what matters without manual digging
- Proactively flag emerging threats and trends, bringing a point of view on what they mean for ICIMS and a recommended response, not just a report of what happened
- Publish a recurring competitive digest and real-time alerts for leadership and the field, automated wherever possible
- Run win/loss analysis in partnership with Product Marketing, Product Management, and third-party research vendors, using AI to mine interviews, call recordings, and deal data for the patterns and root causes that move win rates
- Manage day-to-day vendor relationships that support our CI and win/loss programs, ensuring deliverables meet business needs
- Maintain internal competitive lists for Win Against, Saves, and Takeaways on a monthly basis
- Partner with Decision Support to deliver accurate, timely CI reporting, and continuously improve its relevance and usability
- Keep competitive profiles, battlecards, feature comparisons, and other enablement assets current in the CI portal.
- Draft competitor positioning documents aligned with ICIMS' overall messaging and value proposition
- Partner with Sales Enablement and Product Marketing to turn competitive insights into sales plays, objection handling, and field training
- Present competitive findings in team meetings, field enablement sessions, and executive briefings
- Continuously test new AI tools and techniques, and share what works so the broader marketing team gets faster too
Qualifications- 3-5 years of experience in competitive intelligence, market intelligence, product marketing, or a related strategic analysis role (B2B SaaS strongly preferred)
- Hands-on, demonstrable experience using AI tools (e.g., Claude, ChatGPT, Gemini) and building agents or automated workflows
- A track record of proactively spotting insights and acting on them without being asked
- Strong analytical skills, with the ability to turn complex, messy information into clear, actionable takeaways
- Sharp writer and confident presenter who can tailor a message for a seller or an executive
- Tech-forward and quick to learn new platforms, including CI tools, CRM, conversation intelligence, and BI/reporting tools
- Ability to work independently, manage multiple priorities, and influence without direct authority
- Experience with win/loss analysis, Clozd, or other third-party research vendors a plus
- Familiarity with the HR tech or talent acquisition landscape a plus
Compensation and BenefitsWe accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.
The anticipated base pay range for this position is ($X) annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits
