Job Responsibilities:Leads the strategic and operational oversight of the Community Relations Division and serves as a central connector between the health system/hospital and the community. The role develops integrated engagement strategies, manages high-value community partnerships, oversees community investment and sponsorship strategy, coordinates employee volunteer and school partnership initiatives, and ensures community-facing efforts align with organizational priorities, mission, visibility, trust, and philanthropic alignment.
Role Accountabilities
- Develop and lead the community relations strategy for the health system/hospital, including vision, priorities, standards, workflows, and scalable processes that support enterprise-wide community engagement goals.
- Provide executive leadership for strategic community relationships across communities, schools, businesses, nonprofit organizations, government agencies, healthcare providers, and other key partners to advance hospital and system priorities.
- Direct community outreach and engagement strategy to elevate awareness of the hospital, its services, and resources through events, health fairs, conferences, public engagements, and other external platforms.
- Lead donor, sponsor, and philanthropic relationship strategy in partnership with Development and Fundraising teams, ensuring alignment with institutional goals and community investment priorities.
- Oversee community partnership development and cross-department collaboration, including internal stakeholder engagement, partner expectations, and relationship management infrastructure.
- Direct the evaluation, measurement, and reporting of community relations outcomes, using data and insights to inform strategy, demonstrate impact, and provide regular updates to hospital leadership.
- Serve as a senior external representative of the hospital at community events, strategic forums, partnership meetings, and engagement opportunities.
- Coordinate and align internal departments to ensure a cohesive, responsive, and mission-driven community presence across the organization.
- Oversee community access and engagement services, including intake operations, response protocols, speaking requests, tours, collaboration requests, and routing of external groups and inquiries.
- Lead community event strategy, brand activations, volunteer engagement, and other outreach programs, ensuring consistency, effectiveness, and alignment with institutional goals.
- Advance enterprise community engagement priorities through collaboration with Marketing, Foundation, Child Life, clinical teams, and other internal and external stakeholders.
- Oversees program budgets, resource planning, and long-range planning related to community relations operations.
Qualifications:- Bachelor's Degree business administration, nonprofit management, healthcare management, or a related field (Required)
- Master's Degree business administration, nonprofit management, healthcare management, or a related field (Preferred)
- One year of relevant education may be substituted for one year of required work experience or one year of relevant professional-level work experience may be substituted for one year of required education.
- Minimum of 10 Years of Experience 10+ years of experience in program management, non-profit administration, or a related field (Required)
Salary Range: $89,000 to $105,000 per year. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
The Hospital reserves the right to modify employee schedules as needed.
