Community Outreach & Mobility Manager

Resume and cover letter are required. Incomplete applications will not be accepted for consideration.
Position will remain open until filled with priority given to candidates who apply by Thursday, December 10, 11:59pm.

Salary range: $82,992.35 - $92,452.29

Primary Objective of Position
The Community Outreach & Mobility Manager is responsible for managing the community outreach and travel training programs. The Community Outreach & Mobility Manager coordinates community outreach activities; serves on community committees and task forces; plans, implements and/or oversees one-to-one, small group and classroom travel training instruction, plans and coordinates community outreach and external marketing of Metro Bus services; oversees bus pass sales to agency and county partners; and is responsible for managing the Dial-a-Ride eligibility process.

Essential Functions of the Position
Essential duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them if the work is similar, related or logical to the position.

1. Management and Supervision of Staff
   1. Manage employee performance; provide coaching and mentoring, address performance concerns and issue discipline as appropriate
   2. Manage assigned staff in daily community outreach, travel training, Dial-Ride eligilbity and bus pass sales responsibilities
      1. Monitor employee compliance with established department and agency procedures, policies, rules, regulations and schedules
   3. Maintain a visible presence in support of community outreach and mobility functions
   4. Assist the Human Resource and Training and Safety department in
      1. Screening, interviewing and hiring regular Community Outreach and Mobility staff and/or interns
      2. Planning and preparation of training programs for new and present Community Outreach and Mobility staff
   5. Communicate and collaborate with management staff to review and address employee comments, concerns and/or complaints regarding community outreach and mobility processes, procedures and/or resources

1. Manage the Eligibility Process for Dial-a-Ride Service
   1. Oversee the process of evaluation of applications and ongoing eligibility assessments for the Dial-a-Ride program

1. Manage the Community Outreach and Travel Training programs
   1. Oversee coordination and/or implementation of community outreach activities with area schools, businesses, agencies, organizations and residential facilities to promote the value and understanding of Metro Bus transportation services.
   2. Oversee coordination and/or implementation of travel training to individuals with disabilities, seniors, non-English speaking and the general public.
      1. Serve as a resource for development of travel training, translated services and program materials
      2. Manage, through delegation, the development of individual travel plans, documentation of skills, and evaluation of an individual's ability to travel independently
      3. Follow-up with additional training as needed

1. Americans with Disabilities Act (ADA) advisor to Metro Bus staff regarding issues and compliance as it relates to paratransit eligibility
   1. 1. Responsible for evaluation of passenger mobility devices, scouting and evaluation of individual's path of travel and assesses environmental barriers

1. Actively participate on community committees and/or tasks forces providing information and resources about Metro Bus Services.

1. Develop, recommend and provide information relative to the Community Outreach & Mobility department budget

1. Communicates courteously and professionally and maintains respectful working relationships with coworkers and customers in carrying out job functions

1. Performs all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices
   1. Knows and follows safety rules and guidelines as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss
   2. Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work
   3. When potentially unsafe conditions are observed, makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely manner

1. Performs other duties and activities as assigned

Minimum Qualifications
The job requires a four (4) year degree in rehabilitation, social work, health services or related field of study and five (5) years of applicable experience and/or management and supervision experience or an equivalent combination of education and experience.

Knowledge, skills and abilities required include:

• Ability to establish and maintain effective internal and external relationships and able to deal tactfully and courteously with coworkers, the general public, business and communication groups
• Verbal and written communication skills sufficient to effectively present information and respond to questions from a wide variety of audiences. Must be able to read and speak English clearly. Bi-lingual a plus
• Ability to make presentations and speak before groups
• Ability to prepare and complete written reports and documents in a concise, complete and legible manner and to keep a comprehensive set of records
• Ability to understand, interpret and work efficiently from moderately complex written and oral instructions
• Ability to maintain confidentiality of critical records and information
• Must possess a valid driver's license or evidence of equivalent mobility
• Ability to work flexible work schedules including evenings and weekends
• Interpersonal skills sufficient to exchange and or convey information, receive work direction, and maintain effective working relationships with all levels of employees, committees and groups and to diffuse situations/conversations that have escalated beyond normal limits

Desirable Qualifications

• Public Transit experience

Physical Demands and Working Environment

1. This position is alternately in an office environment and off-site locations includes buses and support vehicles. Alternating periods of sitting and walking
2. Occasional exposure to temperature extremes
3. Utilizes personal computer, phone and other office equipment on a regular basis
4. Will require moderate travel outside of the office. Will utilize Metro Bus or personal vehicle for travel
5. This position requires 24/7 availability either in person or by phone