Job Title: COMMUNITY MANAGER
City: Seattle
State/Province: Washington
Posting Start Date: 11/6/26
Job DescriptionWe are seeking an experienced
Community Manager to support Microsoft and help shape how the brand engages across social communities and real-time conversations.
This role extends beyond traditional monitoring and response. The Community Manager will
identify emerging conversations and cultural moments, uncover actionable insights, determine when and where the brand should engage, and help strengthen community management strategies across social platforms.
The ideal candidate is
highly organized, adaptable, collaborative, and comfortable working in a fast-moving social environment where priorities can shift quickly based on conversations, cultural moments, sports, and evolving audience behaviors. They should be equally comfortable
analyzing data and social listening insights, crafting thoughtful brand responses, and collaborating with teammates to identify and act on emerging opportunities.
͏Lead
complex, high-visibility community engagement, applying strong brand, editorial, and audience judgment.Identify proactive and earned engagement opportunities across
social platforms, creators, trends, cultural moments, sports, and communities.
Make thoughtful
engage-versus-skip decisions based on relevance, audience value, brand permission, timing, and potential risk.
Turn community conversations into actionable insights by identifying
emerging narratives, audience needs, sentiment shifts, trends, and opportunities.
Develop and refine advanced
social listening queries using Boolean logic, exclusions, conversational language, and evolving terminology.
Create
platform-native responses that balance brand voice with the expectations, behaviors, and nuances of individual communities.
Identify sensitive conversations and determine when
escalation or additional review is required.Analyze engagement patterns and translate community activity into meaningful recommendations for
social, content, and marketing teams.Leverage
AI, social listening tools, and data to improve the speed, quality, effectiveness, and scalability of community management.
Develop reusable
query banks, response libraries, engagement frameworks, escalation guidance, and best practices to strengthen team capabilities and consistency.
Monitor and respond to
real-time moments and rapidly evolving conversations, adjusting priorities as audience behaviors, trends, and opportunities change.
Communicate proactively across an
integrated, cross-functional team, keeping stakeholders informed and collaborating effectively across multiple workstreams.
͏You are an experienced
community management professional who understands not only how to engage audiences, but
when and why to engage, what conversations matter, and how to translate community activity into meaningful organizational insights.
The ideal candidate brings expertise in:
- Strategic, proactive community engagement and real-time identification of trends, cultural moments, and relevant conversations.
- Advanced social listening and Boolean query development, with strong social intelligence and pattern-recognition skills.
- Understanding of platform-specific audience behaviors, community dynamics, and engagement best practices.
- Brand voice and social copywriting, including the ability to create authentic, platform-appropriate responses.
- Escalation and reputation management, with sound judgment around sensitive or high-risk conversations.
- Community measurement, tagging, taxonomy, and performance analysis.
- AI-assisted research, analysis, and workflow development to improve efficiency and effectiveness.
- Strong data analysis skills, including experience working with Excel and structured datasets.
- Ability to manage multiple priorities, adapt quickly, and make sound decisions in a fast-moving social environment.
- Excellent written and verbal communication skills and the ability to collaborate effectively across cross-functional teams.
Platform Experience: Hands-on experience across
LinkedIn, Reddit, TikTok, Instagram, YouTube, and X is highly valuable.
͏#LI-KR1
Success in this role requires an
agile, proactive professional with strong judgment who can navigate the unpredictable nature of social media, particularly around major announcements, cultural events, sports moments, and real-time audience conversations.
The ideal candidate:
- Communicates proactively, clearly, and effectively with stakeholders and teammates.
- Prioritizes competing needs and adjusts quickly as conversations and business priorities evolve.
- Works independently while exercising good judgment about when to collaborate, seek input, or escalate.
- Brings curiosity, critical thinking, and sound decision-making rather than relying solely on established playbooks.
- Collaborates effectively within a highly matrixed, team-oriented environment.
- Demonstrates strong attention to detail, accountability, and consistent follow-through on commitments.
͏Mandatory Skills: Social Media.
Experience: 5-8 Years.
The expected compensation for this role ranges from $60,000 to $148,500 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
