As the Community Manager, you will serve as the always-on voice of Squishmallows, executing out-of-the-box campaigns that drive brand growth and reach new audiences! Reporting to the Senior Manager, you will maintain a strong connection with our passionate community, blending original content, influencer partnerships, and proactive engagement. You will leverage your deep understanding of social platforms to maintain a strong brand voice while strategically tapping into cultural trends.
What You Will Do:- Manage and grow our Squishmallows community through regular posting, active engagement, and proactive identification of category- and culture-defining trends
- Maintain a consistent brand voice and style in creative assets and post copy across all social media platforms (including Instagram, TikTok, Facebook, and Threads)
- Own and maintain the Social Media Posting Calendar, collaborating closely with social and marketing teams to ensure alignment across all business needs
- Ideate and create highly engaging social media content tailored specifically for platforms like Instagram and TikTok
- Respond to comments, messages, and inquiries in a timely, professional manner while fostering positive, lasting relationships with the fan community
- Proactively identify and address customer concerns, escalating trends and immediate issues to key internal stakeholders
- Perform comprehensive social listening and monitoring, delivering actionable weekly, monthly, and quarterly reports on campaign success metrics
- Perform other duties as assigned
Supervisor Responsibilities: Yes
What We Are Looking For:- 3+ years of professional experience in community management and social media
- Proven experience supporting best-in-class, large-scale social media campaigns with a track record of delivering on key KPIs
- Hands-on experience ideating content and managing diverse social channels (including Instagram, TikTok, Facebook, YouTube, X/Twitter, and Threads)
- Strong copywriting skills specifically tailored for social media posts, community engagement, and brand storytelling
- Fluency in measurement and social platform tools (such as Sprout Social) with a passion for research and data analysis
- Highly organized, self-starting mindset with extreme attention to detail and timeline management in a high-pressure, time-sensitive environment
- Exceptional interpersonal skills and a collaborative attitude, demonstrating the ability to work effectively across different teams, departments, and external partners
Nice To Have:- Bachelor's degree in Marketing, Communications, or a related field is a plus
- Prior experience within the toy, entertainment, or consumer packaged goods (CPG) industries
What We OfferThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provide the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
What We OfferThe salary range for this position is $98,640.00 - $121,320.00 / Yr. The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states.
Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement.
Our work environment provides a flexible work schedule that includes Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.
Reasonable AccommodationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
