Bachelor's Degree or 4+ years of B2B sales experience
2+ years in healthcare sales/marketing
Valid driver's license with a good record
Strong organizational and problem-solving skills
Knowledge of sales techniques and territory management
Excellent interpersonal and customer service skills
Proficient in Microsoft Office Suite
Ability to travel within assigned territory
Responsibilities
Conduct market analysis to differentiate HarmonyCares services
Educate the community on the company's mission and services
Meet or exceed meeting goals with key decision makers
Understand eligibility and enrollment processes thoroughly
Facilitate benefit enrollment and provide education as needed
Track performance in CRM and adhere to budget targets
Schedule discussions with patients and caregivers regarding eligibility
Benefits
Comprehensive health insurance
401(k) plan with company match
Paid time off and holidays
Professional development opportunities
Flexible work environment
Full Job Description
Responsibilities
The Community Liaison is responsible for inbound/outbound communication and business development. The role acts as the local market B2B, B2C, and D2C representative educating community partners and potential patients about the company, our mission and service offerings. This role will help facilitate patient transitions of care from area facilities and referral partners to HarmonyCares and will explain the benefits of enrollment to eligible patients and caregivers.
Essential Duties and Responsibilities
Market analysis, along with competitive landscape, in which to differentiate HarmonyCares services to external referral partners
Know and educate the community on our mission to provide high-quality personalized healthcare in the home for people that need it the most
Meet or exceed agreed upon in person and virtual meeting goals with key decision makers
Thoroughly understand eligibility and enrollment processes
Provide education on and facilitate, as requested, benefit enrollment and processes
Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
Schedule face-to-face or phone discussions with patients and their caregivers (or other legal representatives) to provide guidance on patient eligibility for all programs
For patients interested in being aligned or attributed to an accountable care organization (or other CMS alternative payment model) in which one of the Company's practices are participating, inform them about the program; and, if they opt to voluntarily align, collect Voluntary Alignment Form from patients (or their legal representatives)
Answer inbound calls from patients, families, and facility staff members regarding the Company's business units operating in the relevant market
Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
Oversee and document outreach calls conducted, and meetings scheduled with external sources
Adhere to all company policies and procedures and all applicable laws and requirements, including without limitation those related to marketing (including marketing plans), interacting with referral sources and patients, beneficiary notifications, and conducting patient outreach (i.e., calls and in person)
Comply with HIPAA privacy and security guidelines and company policies, procedures and standards
Maintain consistent communication with sales leaders and local business unit leadership and support staff
Performs other additional duties as assigned
Qualifications
Required Knowledge, Skills and Experience
Bachelor's Degree or 4+ years of B2B sales experience
2+ years of health care related industry sales/marketing experience
Valid and unencumbered driver's license with good driving record
Excellent organization, problem solving skills and the ability to appropriately represent company service capabilities to the targeted referral source
Knowledge of sales techniques and territory management
Excellent interpersonal communication, presentation and customer service skills required
Proficiency with Microsoft Office, Word, Excel, Outlook
Ability to travel within assigned territory and attend sales meetings as required
Excellent written and verbal communication skills
Ability to work independently and complete multiple tasks
Strong organizational skills
Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training
Posted Max Pay Rate
USD $95,000.00/Yr.
Posted Min Pay Rate
USD $75,000.00/Yr.
Pay Transparency
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.
