DescriptionJob Overview:
As a Community Association Man a ger , you'll be responsible for the leading of our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.
Your Responsibilities:
- P r o v i de m a n a g e m e nt a nd l e a d e r s h i p t o as s i g n e d p r o p e r ti e s a nd book of b u si n e s s . C o ll a bo r a t e w it h R e g i on a l Di r e ct o r t o d e v el o p g o al s a nd c o m m un ica t e e sta b l i s h e d g o a ls . E n s u r e t h e g o al s a nd n ee d s of t he p r op e r t ie s , c o m p a ny a nd i t s c u s t o m er s a r e c o n si s te n t l y m et .
- Ma n a g e t he f un c ti o n s of a t ea m w it h i n p o r tf o li o p r o p e r ti e s w h i l e m ai n t ai n i ng s t a n d ar ds of e x c e l l e n c e f o r p r o c e ss e s , m et hods a nd p e r s onn e l . M a n a g e t h e p r o ce s s i m p r o v e m e nt a nd q u a l it y c on tr o l o f t he p r op e r t ie s a nd e n s u r e qu a l i t y re s i d e n t ser v ic e i s d e l i v ere d. A s s i g n sc h e d u l e s a nd re v ie w t he w o r k of po r tf o l i o s ta f f i n acc o r d a n c e wi t h c o n t ra c te d po r t f o li o hou r s . En s u r e d ea d l i n e s a r e m e t i n a t i m el y m a nn e r a nd p ri o r i ti z e a nd d e le g at e w o r k l o a d a s n ece s sar y on m u lt i p l e le v e l s . A li g n r e s ou r ce s t o w o r k assi g n m e n t s a nd p r o c e ss e s t o m ee t bu s i n e s s re q u ire m e n t s a nd c on t r a c t r e qu i re m e n t s . P r o v i de lea de rs h i p a nd d i re c ti o n a nd ass i s t i n t he i n v es t i g at i on a nd r e s o l u t i on of i n t e r n a l a n d e x t er n a l p r o b le m s a nd c o n cer n s .
- P art n e r w it h R e g i on a l D i r e ct o r , B o a r d of D i r ec t o r s a n d i n t er n a l d e p a rt m e n t s t o dev el op a nd lea d t h e i n t r odu c t i on a n d i n te g r a ti o n of n e w p r o g ra m s , ser v ic e s a nd i n i t i a ti v es . A c t a s l i a is o n t o e n s u r e qu a l it y ser v ic e i s d e l i v ere d, t h a t B o ar d e xp e c t a ti o ns a r e m e t a n d t o a s s is t i n p r o m pt r e s po n s e a nd r e s o l u t i on t o qu es t i o n s/ p r o b le m s .
- E st a b li s h a nd m ai n ta i n a p o s i ti v e r el a ti o n s h i p wi t h ho m e o w n e rs , B o a r d o f Di re c t o r s a nd i n t e r n a l d e p a r t m e n t s t o e n s u r e a h i g h le v e l o f r e s i d e nt s er v i c e a nd ac h ie v e m e n t of c o m p a ny a nd p r op e rt y g o al s a nd o b je c ti v es .
- Mai n t a i n k no w le d g e a n d u nd er s ta n d i ng of t he c o n tr ac t s b e t w e e n t h e a s s o c ia t i o n s a nd F i r s t S er v i c e R esi d e n t i a l . En s u r e a l l c o n t ra c t u a l o b li g a t i ons ar e b e i n g m e t b ase d o n book of b us i n e s s .
- I n itiat e contact with new resident representatives to coordinate the move - i n process . C on d u c t an i n t r odu c t i on a n d o r ie n t a ti o n t o t he m a n a g e m e nt sta f f a nd bu i l d i n g , re v ie w s a v a i l a b l e s er v i c es , a n d explain t he c o mm un itie s ' r u le s a n d re g u la t i o n s . P e r f o r m s i n s pe ct i ons of a l l c o m m on g r ounds no l e s s t h a n on c e pe r w ee k , ta k i ng no t e of a ny d ef i ci e n c i e s f o ll o w e d by t he p re p ar a t i on o f a c t i on p la n s f o r t he e n t i r e book o f bu si n e s s .
- P r o c e s s a rc h i t ec t u r a l c on t r o l a p p l i ca t i o n s a nd cl o s e t h e m out i n a t i m el y m a nn er .
- O v erse e a l l c on s t r u c t i on p r o j e c t s a n d e n s u r e p r op e r t y m ai n te n a n c e / i m p r o v e m e nt a nd o t h e r r el a te d p r o je c t s ar e c o m p l e te d on ti m e a nd w it h i n bud g et . M ai n t a i n o p e n c o m m un ica t i on a nd p r o v i de t i m el y acti on u pd a t e s t o t h e B o a r d a n d r e si d e n t s .
C rea t e , m ai n ta i n, a n d u p l o a d a w i de v a r i e t y of i n f o r m at i on i n FS RC onn e c t i n cl u d i n g but n o t li m ite d to w o r k o r d e rs , si g n e d m eeti ng m i nu te s a n d M o n t h l y Ma n a g e m e nt R e p o r t f o r t h e e n t ir e b o ok of bu si n e s s . Fu l fi l l d is c i p li n ar y m eas u res . Ma n a g e t he P e rf o r m a n c e E v al u at i on p r o c e s s o f a s si g n e d u n i t a nd p r o v i de lea d er s h i p, c ou n se l i ng a nd c o ac h i ng t o a ss o c i a tes . M a i n t a i n h a r m on i ous a ss o c i a t e / e m p l o y e r re l a t i on s .
- O v erse e t r a i n i ng a nd cr o s s t rai n i ng p r o g ra m s a nd e n s u r e a l l d ir e c t a nd i nd i re c t a s s o ci a te s a r e a w a r e o f a nd c o m p l y w it h c o m p a n y , g ov er n m e nt a nd c u s t o m e r re gu la t i o n s , p o li c i e s , w o r k p r oc e du r e s , i n s t r u c t i ons a nd d ea d l i n e s . P a r t i c i p a t e i n t r a i n i ng p r o g ra m s a nd w e b i n a r s a s re q u i r e d.
- O b ser v e s af e t y st a nd a r ds a nd p a r t i c i p a te s i n t h e C o m p a n y ' s e ff o r t s t o p r o v i de a sa f e w o r k e n v ir on m e n t .
- C ondu c t p e ri o d i c s a f e t y m e et i n g s a nd e n s u r e s t a f f i s t r ai n e d a nd e d u c a te d on sa f e t y p r o ce d u res . A dh e r e t o a nd m ai n t a i n e s t a b l is h e d H u r r ica n e p r o ce d u r e s .
- A dd re s s W o r k e r C o m p e n s a ti on i n c i d e n t s a c c o r d i ng t o c o m p a ny po lic y .
- Mai n t a i n c a l e nd a r of m ee ti n g s a nd e v e n t s a nd i n i t i at e a nd / o r a t t e nd a w i de ra n g e of i n t e r n a l a nd e x ter n a l m eeti n g s . P re p a r e a nd c on d u c t a w i de ra n g e of p r ese n t at i ons a s n e e d e d.
- P r o v i de f i n a n c i a l s upp o r t w it h a w i de r a n g e of f u n c t i o n s . R e v ie w f i n a n c i a l s t a te m e n t s a nd r e po r t v aria n c es ; s ub m i t i n v o ice s t o CA S i n a ti m el y m a nn e r a nd re v ie w i n v o ic e s/ c h ec k s f or a c c u r ac y b ef o r e p re s e n t i ng t o t he BOD s .
- R ec o m m e nd a nd m a n a g e t he m u lti p l e bud g e t s f o r t he f un c t i on a l a re a of res p on s i b i l i t y base d o n book of bu si n e s s . M o n i t or e xp e n s e s , i n i t i a t e c o s t re d u c t i on p r og ra m s a nd n e g o tia t e p r i c e s w it h v e nd o rs . E n s u r e p r op e rt y e xp e n s e s a r e m ai n ta i n e d wi t h i n bud g et .
- M on i t o r vendor contracts regularly, and submit r e n e w a l/ c a n c e l la t i on n o ti c es , manage c o n tr a c t renewals p r o f es s i on a ll y a nd a d v is e R e g i on a l D ir e ct o r o f a ny up c o m i ng i n s u ra n c e r e n e w a l s or l a p s e i n c o v era g e .
- P re p a r e b i d c o m p aris on a n a l y si s a n d p r e p a r e a n d u s e s t he R e qu e s t f or P r op o s a l f o r b i d s o l ic i t a ti o n.
- Mai n t a i n a w are n es s of c h a n g e s i n r u l e s , s ta t u t e s o r re g u l a ti o n s a nd c o m m un ica t e c h a n g e s t o s t a f f . Di re c t tr a i n i ng of s ta f f w h e n n e w p r o c e du r e s a r e re q u i r e d t o c o m p l y w it h c h a n g es .
- U pd at e A s s o c ia t i on c o m m u n ic a t i o n s a n d e n s u r e c u r re n t i n f o r m ati o n i s d i s p la y e d o n t he a ss o c i a t i on bo a r d s a nd w e b s it e . P re p ar e ass o ci a ti o n n e w s le t t e r a n d / or o t h e r c o m m un ica t i on wi t h o w n er s a nd r e si d e n t s a s re q u ir e d.
- P ar t i c i p a t e i n t he d e v e l op m e nt o f S t a nd a r d O p e r a ti ng P r o ce d u r e s a nd m ai n t a i n e x i st i ng p r o ce d u r e s .
- R e v ie w p r o c e ss e s a nd e n su r e t h e y ar e i n c o m p lia n c e w it h c u r re n t s t a t u t e . M a n a g e t he c o m m un icat i on a n d c o m p lia n c e of S O Ps w i t h i n tea m s , m a n a g er s a nd i n t e r n a l a nd e x t e r n a l c u s t o m ers .
- P re p a re , m ai n t a i n a n d s ub m i t a w i d e r a n g e of re p o r t s , c on t r ac t l i s t s , p r e se n t at i o n s , do c u m e n t s a nd m a nu a l s a s r e qu i re d.
- Mai n t a i n a cc u ra t e r e c o r d s , f i le s a nd c o mm un icati o n s p er t i n e n t t o t h e A ss o ci a t i on a nd m ai n t a i n up t o d a t e e qu i p m e n t m ai n t e n a n c e l o g s a nd e m er g e n c y s hut o f f p r o ce d u re s b oo k .
- Ma n a g e p a y r o l l t o e n s u r e t i m e i s a l l o c a te d c o r r ec t l y b ase d on b ook of bu s i n e s s a nd w e l l h a s c o n t r ac t e d hou rs .
- A tte n d s m u lt i p l e d a y a nd ev e n i ng m eeti n g s monthly
Skills & Qualifications:
- K no wl e d g e a n d a b i l i t y t o a pp l y State S t a t u t e s a nd C o m m un it y ' s do c u m e n ts .
- K no wl e d g e of ass e ts , ca s h b ala n ce , a nd a v a i la b i l it y of f unds f or p r o j e ct s a nd c as h fl ow m a n a g e m e nt f or ca p i t a l i m p r o v e m e n t s
- Ex ce l le n t o r g a n i z at i on, m o ti v ati on, l e a d e rs h i p, m a n a g e m e nt a nd i n t e r p e r s on a l s k i l l s . C ri t i c a l t h i n k i n g , c o m p le x p r ob l e m s o l v i n g , j u dg m e nt a nd d e ci s i on - m a k i ng a b ilit y .
- A b i l it y t o a pp l y a c o m p re h e n si v e k no w le d g e of p a r t i c u la r f ie l d of s p e c i a li za ti on t o t he c o m p le t i on o f d i f fi c u l t a s si g n m e n ts.
- Ex ce l le n t c u st o m e r s er v ic e s k ill s
- S tr ong v er b a l a nd w r i t t e n c o m m un icati o n s k i l ls . A b i l i t y t o c o m m un icat e a nd p r o v i de g u i d a n c e t o a l l ass o c i a t e le v els .
- S tr ong p r ese n t a ti o n s k i l l s
- A b i l it y t o rea d, a n a l yz e a nd i n t er p r e t t e c h n ic a l p r o ce du res , le a se s a n d / or re g u l a t i o n s
- M u s t h a v e a s tr o ng w o r k et h i c a nd be d e t a i l - o rie n t e d w it h e x c e l l e nt o r g a n i z a t i o n a l a nd m u lt i tas k i ng s k i l ls . M u s t h a v e s t r ong p r o f i ci en c y i n Wi n do w s a n d M i c r o s o f t O f f ice , i n c l u d i n g but n o t l i m ite d t o W o r d,
- Ex cel , P o w e r P o i n t a nd O u t l oo k . P r o f i c ie n c y r e se a rc h i ng t he I n ter n e t . P re v i o u s e x p er i e n c e wi t h f i n a n c i a l
- a nd a c c ou n ti ng p r o g ra m s p re f e r re d.
- A b i l it y t o w o r k w it h s e n s i ti v e or c on f i d e n t ia l i n f o r m at i on.
- D e m on stra t e d e x p e r ie n c e m a n a g i n g lar g e , c o m p le x a cc ou n t s o r p r o j e c t s . A b i l i t y t o m ee t d e a d l i n e s a nd w o r k w el l un d e r p r e ss u re .
- A b i l it y t o w o r k w el l i n a t e a m e n v ir on m e nt a s w e l l a s i nd e p e nd e n t l y . M u s t be s e lf - d ri v e n w it h t he a b i l it y t o i d e n t if y , p l a n a nd p r i o r i t i z e bu si n e s s o p po r t u n i t ies .
- K no wl e d g e of m ec h a n ic a l op er a t i ons o f a b u i l d i ng a nd e qu i p m e nt p r e f e rre d . A b i l it y t o res p ond t o e m er g e n c y si t u a t i o n s wi t h i n e s ta b li s h e d ti m efra m e A b i l it y t o ad j u s t t o c h a n g i n g circ u m sta n c es
Physical Requirements:
T h i s p o s i t i on w o r k s un d e r u s u a l o f f i c e c o nd i ti o n s . T h e ass o ci a t e i s re q u i r e d t o w o r k a t a p ers o n a l c o m pu te r a s w el l a s be on t he p h one f or e x te n d e d p e r i ods of ti m e . M u s t be a b l e t o st a nd, s it , w al k a nd o c c a s i on a ll y c l i m b. T he i n c u m b e nt m u s t be on ca l l a t a l l ti m e s a nd a b l e t o w o r k e x te n d e d a n d f le x i b l e hou r s a nd w e e k e nd s a s n ee d e d . Ph y sic a l d e m a nd s i n cl u d e a b i l it y t o l i f t up t o 5 0 l b s . The i n c u m b e nt m u s t be a b l e t o d e te c t a u d i t o r y a nd / o r v is u a l e m er g e n c y a l ar m s .
What We Offer:
As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $90,000-$95,000 annually; paid bi-weekly
Schedule: Monday-Friday (8:00AM-5:00PM); afterhours and weekends as needed
