Community Animal Service Officer

Salary : $67,433.60 - $100,401.60 Annually
Location : Town Hall 10183 Truckee Airport Road Truckee, CA 96161, CA
Job Type: Full-Time
Job Number:
Department: Police
Division: Support Services
Opening Date: 10/27/2026
Closing Date: 11/12/2026 3:00 PM Pacific
FLSA: Non-Exempt

Under direct (Community Services Officer I) or general (Community Services Officer II) supervision, performs various non-sworn field and administrative office duties in support of the Police Department including but not limited to animal control, vehicle abatement, traffic control, parking enforcement, police records, and community relations; patrols assigned area of Town and providing information and assistance to the public; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives direct (Community Services Officer I) to general (Community Services Officer II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
Community Services Officer I: This is the entry-level classification in the Community Services Officer series. Initially under close supervision, incumbents learn and perform duties in support of various law enforcement operations in a civilian capacity. As experience is gained, assignments become more varied and are performed with greater independence. Positions at this level perform most duties required of the positions at the II-level but are not expected to function at the same skill level and exercise less independent judgment and initiative in matters related to work procedures and methods. Work is supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Community Services Officer II: This is the journey-level classification in the Community Services Officer series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Positions in the Community Services Officer class series are flexibly staffed; positions at the II-level are normally filled by advancement from the I-level; progression to the II-level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level.
EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

For entry-level (I-level) positions, the typical functions are limited and performed in a learning capacity.

• Performs crime prevention duties by patrolling streets to observe and enforce laws and regulations for potential criminal activities and/or activities related to animal control, parking, vehicle abatement, and related laws and regulations; works with the community on programs which are designed to ensure the safety of neighborhoods and business areas.
• Receives and investigates complaints from the public and other agencies regarding nuisance, stray, uncontrolled, dangerous, wild, trapped, or diseased animals and animal bites; contacts all parties involved, takes statements, and writes reports; conducts welfare checks; seizes animals and/or issues citations as necessary based on evidence; submits documentation to the District Attorney's Office.
• Quarantines animals for rabies observation; petitions court to deem dogs potentially dangerous and vicious; captures and impounds unlicensed, stray, and uncontrolled domestic and wild animals; safely secures and transports to shelter.
• Captures and impounds unlicensed, stray, domestic, wild, and uncontrolled animals using proper equipment, tools, and techniques in a safe and effective manner; transports animals to shelter, veterinary facilities, and/or owners; picks up dead or injured animals; provides aid to injured animals; arranges for testing, proper containment, and humane care; assists animal caretakers at the shelter with intaking animals as needed.
• Performs vehicle abatement activities including inspecting abandoned and suspected abandoned vehicles, receiving complaints about inoperable vehicles on private properties, locating and contacting owners, and contacting tow services to remove vehicles.
• Serves as a liaison and ambassador for the paid parking program by educating visitors, assisting customers, and issuing parking passes to businesses and residents; patrols assigned streets and parking areas; enforces parking regulations; responds to calls of potential parking violations and issues citations as necessary; contacts tow services to remove vehicles; contacts dispatch services in the event of a traffic incident or emergency.
• Repairs and maintains parking meters including troubleshooting mechanical issues, replacing parts, and cleaning meters to ensure proper and effective functioning; maintains meter repair log; coordinates major repair with third-party vendors.
• Observes traffic situations; provides direction and traffic control in accident or incident situations, special events, or other congested situations.
• Assists sworn officers by taking reports that are non-emergencies, do not require apprehension of a suspect, and/or are not dangerous in nature such as vandalisms, lost and found items, vehicle burglaries, and other non-violent crimes and reports.
• Provides needed information, training, and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
• Establishes and maintains positive community relations through programs, demonstrations, and public assistance regarding community and police services.
• Performs a variety of department support duties such as filing, copying, and preparing, maintaining, and submitting reports and records.
• Performs other duties as assigned.

TYPICAL QUALIFICATIONS

KNOWLEDGE OF:

• Principles, practices, methods, and techniques of providing non-sworn law enforcement program support including animal control, vehicle abatement, traffic control, parking enforcement, and/or crime prevention.
• Functions of law enforcement agencies.
• Automated law enforcement information equipment, systems and related procedures and police radio codes.
• Methods and techniques of receiving and investigating calls, contacting various individuals, collecting information, issuing citations, and writing and maintaining reports.
• Principles and procedures of recordkeeping.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Town staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

ABILITY TO:

• Perform a variety of non-sworn duties in support of assigned programs within the Police Department.
• Assess situations and identify pertinent problems/issues; collect relevant information; evaluate realistic options; recommend and implement appropriate course of action.
• Identify and respond to issues and concerns of Town management and staff, a variety of community and business groups, and the general public in a fair, tactful, and timely manner.
• Learn, understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Compile and summarize information; prepare clear and concise reports, correspondence, and other written materials.
• Maintain accurate logs, records, and basic written records of work performed.
• Effectively represent the department and the Town in meetings with governmental agencies, community groups, various business, professional, and regulatory organizations, and in meetings with individuals.
• Organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Use tact, initiative, prudence, and judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Apply and uphold the Town-wide and departmental goals and the Town Employee values of Integrity, Teamwork, Accountability, Commitment, and Excellence.
• Demonstrate understanding of, sensitivity to, and respect for the diverse socio-economic, racial, ethnic, religious, and cultural backgrounds, diverse abilities, gender, gender identity and expression, and sexual orientation of Town staff and community served.

EDUCATION AND EXPERIENCE:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Community Services Officer I/II: Equivalent to completion of the twelfth (12th) grade.
• Community Services Officer I: Two (2) years of work experience that demonstrates a general aptitude for working with the public in a multi-task environment.
• Community Services Officer II: Two (2) years of increasingly responsible experience performing non-sworn law enforcement support duties involving contact with the public.

LICENSES AND CERTIFICATIONS:

• Possession of an appropriate valid driver's license to be maintained throughout employment.
• Depending on assignment, possession of, or ability to obtain a valid PC 832 certificate (without firearms) within six (6) months of hire, to be maintained throughout employment.

PHYSICAL DEMANDS & WORKING CONDITIONS

• When working in an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; ability to stand and walk between work areas may be required; positions occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.
• When working in the field, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; walking in operational areas to identify problems or hazards; to reach, twist, turn, kneel, and bend; to climb and descend ladders; and to operate a motor vehicle and visit various Town sites.
• Vision to read printed materials and a computer screen and to investigate incidents and reports.
• Hearing and speech to communicate in person and over the telephone.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment and tools.
• Ability to lift, carry, push, and pull materials and objects up to 25 pounds on a regular basis and carry weights up to 75 pounds intermittently, with the use of proper equipment and/or assistance from other staff.

WORKING CONDITIONS

• Employees work partially in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
• Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes.
• Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
• Positions may be required to work weekends and holidays and are required to drive from site to site during patrol.

TOWN OF TRUCKEE GENERAL EMPLOYEE MEMBERSHIP ASSOCIATION BENEFITS

Vacation Leave Accrual:

• 0-4 Years of Service - 10 days
• 5-11 Years of Service - 15 days
• After 12 years of service - 20 days

Sick Leave Accrual:

• 8 hours per month

Paid Holidays (complete list following):

• 13 paid holidays, plus 8 hours of floating holiday and 8 hours of alternative