Salary : $76,814.40 - $102,710.40 Annually
Location : Police Department - 701 Civic Center Blvd, Suisun City, CA
Job Type: Full-Time
Job Number:Department: Police
Background Required: Comprehensive Background, Livescan, Poly, Drug Testing, Medical, Psych
Opening Date: 07/11/2026
Closing Date: Continuous
DescriptionAll applicants who meet the minimum requirements will be issued a remote typing test by the City. Applicants will have a total of 7 days to complete the test. A successful completion of at least 40 words per minute (WPM) is required to move on to the next step in the recruitment process.Be the vital link between the community and emergency response.Public Safety Dispatchers serve as the first point of contact for individuals seeking emergency and non-emergency assistance. In this high-responsibility role, you will receive and prioritize 911 and business calls, assess critical information, and dispatch police, fire, and other emergency personnel to ensure timely and effective response.
Dispatchers operate advanced telecommunications and computer-aided dispatch systems, maintain communication with field units, access law enforcement databases, and process confidential police records in compliance with legal and departmental standards. The position also includes specialized clerical and records management duties that support overall public safety operations.
Success in this role requires the ability to remain calm under pressure, multitask efficiently, exercise sound judgment, maintain strict confidentiality, and deliver exceptional public service.
Public Safety Dispatcher I is the entry-level training classification, working under close to general supervision while developing full competency.
Public Safety Dispatcher II is the journey-level classification, performing the full range of duties independently and applying advanced knowledge and experience.
Examples of Duties - Receiving, evaluating, and prioritizing emergency and non-emergency calls for service
- Dispatching police, fire, and other emergency personnel using computer-aided dispatch and multi-channel radio systems
- Maintaining continuous communication with field units and tracking unit status and activity
- Accessing and relaying sensitive information from local, state, and national law enforcement databases
- Entering, updating, and retrieving records related to warrants, stolen property, missing persons, citations, and other law enforcement data
- Processing and maintaining confidential police reports and records in compliance with legal requirements and department policy
- Providing professional assistance to the public and allied agencies by phone and electronic communication
- Performing specialized clerical and records management functions in support of Police Department operations
Typical Qualifications Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Public Safety Dispatcher IEducation/Training: High School Diploma or equivalent.
Experience: One year of increasingly responsible experience in an environment with frequent interruptions, that includes a high degree of customer service is highly desirable. Some clerical or administrative experience in a fast-paced environment that involved the use of phones and a computer while working with the public is also desirable.
License or Certificate: A typing certificate showing a minimum speed of 40 wpm from an accredited testing agency is required.
Incumbents will be required to successfully complete the basic dispatcher course and obtain a valid P.O.S.T. Dispatcher Certificate within one year of hire.
Substitution: A documented T-score (50 or higher) from a dispatcher training program or certificate of completion may substitute for the required experience.
Public Safety Dispatcher IIEducation/Training: High School Diploma or equivalent.
Experience: Two years of experience comparable to that of a Public Safety Dispatcher I with the City of Suisun City.
License or Certificate: Possession of a valid P.O.S.T. Dispatcher Certificate. A typing certificate showing a minimum speed of 40 wpm from an accredited testing agency is required. The typing certificate requirement may be waived for lateral dispatcher candidates transferring from another public safety/enforcement dispatching agency.
Supplemental InformationPositions assigned to the police department will be required to pass a thorough background investigation, including polygraph testing and must be able to maintain the same level of security as when first hired, as a condition of continued employment. Assignments to the police department will require successful completion of a comprehensive pre-employment psychological and medical examination prior to employment.
Physical Demands and Working Environment: The conditions outlined in the class specification are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Application/Selection Procedure: Resumes will not be accepted in lieu of the City's official application form but should accompany the application. All applications and resumes will be reviewed to select those applicants whose qualifications appear to most closely match the requirements of the position. A limited number of the most highly qualified applicants may be invited to participate in the subsequent phase(s) of the recruitment process, which may include one or more of the following: written examination, performance examination, assessment exercises, oral interviews, and complete background checks. Meeting the minimum qualifications does not guarantee advancement in the selection process.
For Non-Sworn Dispatch positions represented by the Suisun City Police Officers' Association, the benefit package includes:
Medical Insurance - The City pays for medical coverage up to current Kaiser Permanente Family rate. Employees covered by another insurance plan may be eligible for a cash payment up to $700 per month in lieu of enrolling in the City's health plans. City offers IRS Section 125 benefits plan for dependent care and healthcare reimbursement accounts. Vision and dental insurance options available at competitive rates.
Retirement - Public Employees Retirement System (CalPERS) of 2% @ 55 for Classic Employees, or 2% @ 62 for new employees subject to the California Public Employees' Pension Reform Act (PEPRA) of 2013. City does not participate in Social Security, but does withhold for Medicare, in accordance with federal law.
Longevity - 3% at 5 years, 3% at 10 years (total of 6%)
Incentive Pay - 2% POST Basic Certificate
Life Insurance - City-paid life insurance of $200,000.
Deferred Compensation Plan - The City contributes a match up to $100 per pay period up to $2600 per fiscal year into Deferred Compensation Plan.
Tuition Reimbursement - Receive up to $1000 per fiscal year.
Paid Leave - 96 hours of sick leave, and 80 hours paid vacation per year for the first five years of service, increasing over time; 4 hours of paid holiday leave accrued per pay period in lieu of time off for legal holidays plus 8 hours accrued for Juneteenth holiday.
Uniform Allowance - Receive $900 per year.
Alternative Work Schedule - The standard Police Department dispatch work schedule is 3/12.
01
In the past 5 years, how many times have you called in sick for work when you were not sick?
02
Have you ever been fired or asked to resign from a job?
03
Have you ever stolen or received stolen property?
04
What is the value of all items you have stolen in your lifetime?
05
Excluding Marijuana, have you ever tried illegal drugs, including Cocaine, Methamphetamines, LSD, PCP, Psylocibin Mushrooms, Heroin, Fentanyl, or drugs not prescribed to you?
06
List illegal drugs you have tried, last time used, and approximate number of times used in your lifetime (For example: Cocaine, 2020, 10 times):
07
Have you ever been arrested or convicted of a crime?
08
If you have been arrested or convicted of a crime list the crime and year of arrest or conviction (For example: DUI 2015):
09
In the past year how many times have you operated a vehicle with impaired sobriety?
10
How many times have you struck a spouse or romantic partner in anger?
11
Have you ever been closely associated with someone who has been incarcerated or involved in significant criminal activity?
12
If you have associated with people involved in crime, list the relationship, crime and last year of contact (For example: Uncle, robbery, 2018):
13
In the past 5 years, how many of your bills have been turned over to a collection agency?
14
Are you delinquent in paying Federal or State income taxes in the United States?
Required Question
