Communications Manager

Communications Manager

Department: Digital Experience - Social Media Management

Employment Type: Full Time

Location: US (Remote)

Description

About the role

The Agency Communications Manager is responsible for managing external communications agency partnerships while supporting integrated internal and external communications strategies. This role serves as a key connector between PR agencies, internal communications teams, social media teams, business stakeholders, and leadership to ensure consistent messaging, strong brand visibility, and effective engagement across all channels.
The ideal candidate is a strategic communicator and relationship manager with experience coordinating PR agencies, developing internal communications programs, supporting social media initiatives, managing awards submissions, and driving communications efforts that strengthen organizational reputation and employee engagement.

Key Responsibilities

Agency & Public Relations Management
• Serve as the primary point of contact for external PR agencies, managing relationships, priorities, deliverables, timelines, and strategic alignment.
• Partner with PR agencies to develop and execute communications plans, media strategies, thought leadership initiatives, executive visibility programs, and brand campaigns.
• Lead agency briefings, status meetings, planning sessions, and performance reviews to ensure communications objectives are met.
• Review and provide guidance on agency deliverables, including media materials, messaging documents, communications plans, reports, and campaign recommendations.
• Manage agency budgets, contracts, reporting, and measurement of communications outcomes.
• Identify opportunities to enhance media presence, brand awareness, and organizational reputation.
Internal Communications
• Develop and execute internal communications strategies that support business priorities, employee engagement, culture initiatives, and organizational change.
• Create and manage internal communications materials, including employee announcements, leadership communications, newsletters, intranet content, talking points, presentations, and engagement campaigns.
• Partner with leadership and cross-functional teams to ensure timely, clear, and consistent internal messaging.
• Support executive communications by developing talking points, internal updates, and employee-facing communications.
• Help manage internal communication channels, ensuring content is relevant, engaging, and aligned with company objectives.
Social Communications Partnership
• Serve as a liaison between communications, PR agencies, social media teams, and internal stakeholders to ensure consistent brand messaging across channels.
• Partner with the social team to align external communications campaigns, media moments, employee advocacy initiatives, and internal social channels.
• Support content planning and coordination across internal social platforms and employee communication channels.
• Identify opportunities to amplify company news, achievements, culture initiatives, and employee stories through social and digital channels.
• Provide communications guidance and ensure messaging consistency across internal and external audiences.
Awards & Recognition Programs
• Manage and coordinate company awards strategy, including identifying opportunities, maintaining award calendars, and leading submission processes.
• Partner with internal teams and external agencies to develop compelling award submissions, nominations, and supporting materials.
• Gather data, success stories, metrics, and testimonials to strengthen award entries.
• Track award outcomes and leverage recognition opportunities to support brand reputation, employee engagement, and external visibility.
• Maintain relationships with award organizations, industry groups, and relevant partners.
Communications Strategy & Measurement
• Monitor industry trends, media coverage, employee sentiment, and communications opportunities to inform strategy.
• Prepare communications reports, dashboards, and leadership updates highlighting campaign performance and impact.
• Support crisis communications planning and reputation management initiatives in partnership with PR agencies and internal teams.
• Coordinate communications projects across multiple stakeholders while managing competing priorities and deadlines.

Skills, Knowledge and Expertise
• Bachelor's degree in Communications, Public Relations, Marketing, Journalism, or a related field.
• 5+ years of experience in communications, public relations, corporate communications, or agency management.
• Experience managing PR agencies, communications partners, or external vendors.
• Experience developing internal communications programs and employee engagement initiatives.
• Strong understanding of media relations, social communications, brand storytelling, and reputation management.
• Proven ability to manage multiple projects, stakeholders, and deadlines in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills.
• Strong relationship-building skills with executives, employees, agencies, and cross-functional teams.
Preferred Qualifications
• Previous experience working at a PR agency or managing agency relationships.
• Experience with awards programs, industry recognition submissions, and thought leadership initiatives.
• Experience supporting internal social platforms, employee advocacy programs, or digital communications channels.
• Experience supporting executive communications and organizational change initiatives.
• Familiarity with communications measurement, media monitoring, and analytics tools.
Success in This Role Looks Like
• Strong, collaborative relationships with PR agency partners and internal stakeholders.
• Clear alignment between external communications, internal communications, and social media strategies.
• Increased employee engagement through effective internal communications.
• Successful management of awards and recognition programs that enhance brand reputation.
• Consistent, compelling storytelling across media, social, and internal communication channels.

💫 What We Offer

While specific benefits may vary by region due to cultural norms, all team members at Gravity Global can expect a supportive, inclusive, and rewarding environment designed to help you do your best work and grow your career.

Key aspects of being part of the Gravity Global community:

• 💰 Competitive Reward & Pay - we recognise and value your contribution with fair and competitive rewards aligned to local market practices, designed to celebrate excellence and support long-term success.
• Career Growth & Development - we believe development is ongoing, not annual. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we help you refine your skills, celebrate your achievements, and plan for future success enabling you to reach your full potential.
• Collaboration - be part of a cross-functional, global team that values sharing insights, ideas, and best practices to drive collective success.
• 🎓 Professional Development - we invest in you through ongoing training and learning programmes designed to expand your expertise and confidence.
• 🌴 Work-Life Balance - while we expect dedication to client success, we also value your wellbeing, offering flexible working arrangements and plentiful paid time off.
• 🎉 Community & Recognition - we celebrate our people through social and team-building events, recognise length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude 'kudos' recognition programme.
• 👨👧 Family Support - we understand family matters and our people benefit from family-friendly policies such as parental leave, and access to wellbeing resources to help you balance work and family life.
• 🌱 Purpose & Belonging - we are committed to Environmental, Social and Governance (ESG) principles, fostering a workplace where positive impact matters. Our people are encouraged to get involved in employee resource groups that champion wellbeing, sustainability and culture.

Important Disclosure:

At Gravity Global, we believe in recognising every team member's contribution. Your total rewards package - including salary and benefits - will align with country specific labor laws and our company policies. We'll walk you through all the details during the offer stage.