Communications Manager

Address:

Remote applications invited.

Works collaboratively with business partners, PBSE colleagues and stakeholders to assess communications needs and deliver clear, timely and actionable communications that support business priorities and change adoption. Provides practical communications counsel, translating change initiatives and complex information into audience-focused content that helps employees understand what is changing, why it matters and what they need to do.

Accountabilities

• Assesses communications requests against audience needs, business priorities, timing, sequencing, complexity and risk, and recommends an approach appropriate to the complexity of the assessed change impact.
• Works with business and change partners to develop communications plans that support optimal change adoption, intended business outcomes and protect salesforce capacity to support clients. Provides practical counsel on messages, audiences, channels, timing and delivery approaches.
• Creates clear, concise and actionable content across channels such as email, SharePoint, presentations, speaking remarks, newsletters, video and employee events.
• Builds strong relationships with business partners and across PBSE, Canadian P&BB and other line-of-business communications teams. Connects proactively when work affects multiple salesforce audiences to align messages, sequence delivery, reduce duplication, simplify communications and protect employee capacity and attention.
• Uses available data and feedback to assess communications effectiveness and recommend improvements to content, channels and approaches.
• Identifies risks and emerging issues early, flags their communications implications and recommends a response.
• Confirms content accuracy and approvals with the appropriate business partners, and applies required standards, reviews and controls so communications meet relevant quality, accessibility, brand and bilingual requirements.
• Uses digital and approved AI tools, including Microsoft Copilot, to improve communications quality, consistency and efficiency. Helps simplify processes, strengthen reusable approaches and share what works with colleagues and partners.
• Works independently, manages competing priorities and adjusts plans as circumstances change.
• Supports other related work as capacity permits.

Qualifications

• Typically 3–5 years of relevant experience and a post-secondary degree in Communications, Public Relations, Journalism or a related field, or an equivalent combination of education and experience.
• Strong writing, editing and storytelling skills, with the ability to turn complex information into audience-focused messages.
• Experience developing communications plans and giving practical advice aligned with business priorities and change management practices.
• Sound judgement and the ability to assess audience needs, the impact of change, timing, complexity and risk.
• Collaboration and influence skills, with the ability to work effectively across teams and levels.
• Ability to manage competing priorities, work independently and adapt approaches as circumstances change.
• Ability to use available data and feedback to assess communications and make practical recommendations.
• Comfort using Microsoft 365 applications and other digital and approved AI tools to improve communications quality, consistency and efficiency.
• Knowledge of corporate communications standards, including accessibility, and brand requirements.
• Bilingual in French and English would be an asset not a must

The above represents BMO Financial Groups pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position.

BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards