Communications Analyst - Human Services*

Salary : $73,694.40 - $103,792.00 Annually
Location : Throughout San Bernardino County, CA
Job Type: Full-time
Job Number: 26-19647HSC-01
Department: Human Services
Opening Date: 10/26/2026
Closing Date: 11/9/2026 5:00 PM Pacific
FLSA: Non-Exempt

The Job
San Bernardino County is recruiting for a Communications Analyst to provide analytical support and coordinate website and digital communication needs for the Human Services Communications Team.

Primary responsibilities will include:

• Developing digital and multimedia content, including photography and videography
• Developing and managing website content for Human Services departments
• Serving as the primary liaison with the information technology department on website projects
• Developing, managing, and scheduling social media content
• Analyzing website and social media performance and engagement data; developing and presenting findings to management
• Analyzing and ensuring compliance with ADA/digital accessibility requirements
• Reviewing and researching communications related policies and procedures and making recommendations to management

*Official Job Title: Staff Analyst II

For more detailed information, refer to the Staff Analyst II job description.
EXCELLENT BENEFITS

To review job-specific benefits, refer to: Summary of Benefits and the Memoranda of Understanding (MOU)
CONDITIONS OF EMPLOYMENT

• Pre-Employment Process: Prior to appointment, applicants must pass a background investigation which includes verification of employment history and education, fingerprinting, physical exam, and drug screening.
• Travel: Travel throughout the county is required to perform essential job duties. Incumbents will be required to make provision for transportation and may be required to use personal vehicles (mileage reimbursement is available). At the time of hire, a valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.
• Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements
This position requires both education and experience; to advance in the process applicants must meet one of the two options for Experience and one of the two options for Education:
REQUIRED EXPERIENCE

Option 1

Eighteen (18) months of full-time equivalent professional level experience performing research and analysis in the areas of social media/marketing and outreach, multimedia/website content development, digital communication needs, or other closely related experience.

Option 2

Two (2) years of full-time equivalent professional level experience performing research and analysis in a combination of areas that include: social media/marketing and outreach; multimedia/website content development; digital communication needs; public relations; organizational operations; data/statistical analysis, project management; compliance; policies, and procedures; or other closely related duties.

REQUIRED EDUCATION

Option 1

Bachelor's degree in marketing, data analytics, public relations, communications, English/journalism, public/business administration, human/social services or other relevant field of study.

Option 2

Associate's degree in marketing, data analytics, public relations, communications, English/journalism, public/business administration, human/social services or other relevant field of study AND two (2) years of experience* supporting management or professional level administrative services staff in any of the following areas: social media/marketing and outreach; multimedia/website content development; digital communication needs; public relations; organizational operations; data/statistical analysis, project management; compliance; policies, and procedures; or other closely related duties.
*The 2 years of experience used to qualify under Education Option 2 will be treated as a substitution for the Bachelor's degree and will not count towards either of the two options under the Required Experience.

Important Notes Regarding Qualifying Education and Experience:

1. Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.
2. General office/clerical, retail sales, eligibility worker, employment services, child support services and other similar experience is not considered qualifying.

Desired Qualifications
The Ideal candidate will possess:

• Recent experience with content management systems, social media management software, and digital content creation and design software and other related software/digital tools.
• Experience conducting analytical research for the purposes of developing marketing, communication, and outreach strategies.
• Experience developing and presenting ideas and deliverables to internal teams and leadership.
• Experience measuring performance of marketing campaigns against established goals/metrics, and ability to pivot and adjust as needed to reach desired outcomes.

Selection Process
Application Procedure:

Complete and submit the online employment application and supplemental questionnaire by 5:00PM on the filing deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.
It is to your advantage to be explicit in your responses on the application and supplemental questionnaire You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will advance in the process.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. Evaluation Procedure: There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore it is to your advantage to provide as much relevant and detailed work experience as possible. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score.

All communications regarding the remainder of the selection process will be via email.Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.
Additional Information and Resources:
If you need technical assistance, review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate * for more information

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the for more detailed information.

*Retirement benefits subject to change.
01

Instructions: The information on the application and your responses to the following supplemental questions will be used in a competitive evaluation of qualifications and will be used to determine your final score and placement on the eligible list.

Each response must include: the job title, the name of employer, and dates of employment for each position where you performed the relevant functions and the percentage of time performing them.

Employers listed on this questionnaire must also be listed in the work experience section of your application. Please note that all information is subject to verification at any time in the examination and hiring process. I understand the above information and instructions.

• I have read the instructions above.

02

QUALIFICATIONS: These positions require both education and experience; to advance in the process applicants must meet one of the options for Experience and one of the options for Education.Indicate the Required Experience Option you meet:

• Option 1: Eighteen (18) months of full-time equivalent professional level experience performing research and analysis in the areas of social media/marketing and outreach, multimedia/website content development, digital communication needs, or other closely related experience.
• Option 2: Two (2) years of full-time equivalent professional level experience performing research and analysis in a combination of areas that include: social media/marketing and outreach; multimedia/website content development; digital communication needs; public relations; organizational operations; data/statistical analysis, project management; compliance; policies, and procedures; or other closely related duties.
• I do not meet either of the experience options listed.

03

Indicate the Required Education Option you meet:

• Option 1: Bachelor's degree in marketing, data analytics, public relations, communications, English/journalism, public/business administration, human/social services or other relevant field of study.
• Option 2: Associate's degree in marketing, data analytics, public relations, communications, English/journalism, public/business administration, human/social services or other relevant field of study AND two (2) years of experience* supporting management or professional level administrative services staff in any of the following areas: social media/marketing and outreach; multimedia/website content development; digital communication needs; public relations; organizational operations; data/statistical analysis, project management; compliance; policies, and procedures; or other closely related duties.
• I do not meet either of the education options above.

04

Clearly describe your experience conducting research and analysis as it relates to communications. Include experience utilizing surveys, focus-groups, and data analytics to develop communications strategies.
If none, indicate "N/A".
05

Describe your experience delivering presentations to management in regards to communications research, analysis, and trends and recommendations based on your findings. If none, indicate "N/A".
06

Describe your experience with content management systems, social media management software, and digital content creation and design software and other related software/digital tools. Be sure to include any experience with Adobe Creative Cloud, Photoshop Premiere, Sprout Social, WordPress, or similar programs. If none, indicate "N/A".
07

Describe your experience developing and managing website content and any experience and coordinating related projects with information technology staff. If none, indicate "N/A".
08

Describe your experience developing digital and multimedia content, including photography and videography. If none, indicate "N/A".
09

Describe your experience researching and analyzing policies and procedures related to digital communications and ensuring organizational compliance. If none, indicate "N/A".
10

Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all inform