Location: In order of preference:
- Austin, TX, US
- Houston, TX, US
The OpportunityAt Neat, the
Commercial Solutions Engineer (SE) is the trusted technical advisor and product expert supporting our sales teams and partner ecosystem. This role sits at the intersection of technology, strategy, and customer engagement-ensuring prospects and partners fully understand the value, innovation, and long-term vision behind Neat's portfolio.
A Solutions Engineer focuses on three core areas:Sales Collaboration & Technical Leadership: Solutions Engineers partner closely with Sales and Channel teams to drive successful customer outcomes. You will:
- Support customer opportunities from technical discovery through evaluation and close.
- Lead product demonstrations, workshops, and proof-of-concept engagements.
- Align with Account Executives on technical strategy and competitive positioning.
- Ensure customers clearly understand Neat's value proposition, design philosophy, and roadmap.
- Remove technical barriers and instill confidence throughout the buying process.
Product & Engineering Ambassador: Solutions Engineers serve as the voice of the customer internally-and the voice of the product externally. You will:
- Gather, evaluate, and prioritize customer and partner feedback.
- Translate real-world use cases into actionable insights for Product and Engineering.
- Communicate roadmap vision and future-state capabilities clearly and credibly.
- Represent Neat's innovation strategy in executive and technical conversations.
Product Evangelism & Enablement: Solutions Engineers bring the "wow factor" of Neat to life. You will:
- Deliver impactful product demos that showcase simplicity, intelligence, and design excellence.
- Enable Sales teams through training and technical coaching.
- Support webinars, events, and marketing initiatives.
- Communicate new product releases and feature updates internally and externally.
- Elevate technical storytelling across the organization.
What We're Looking For- Strong professional experience in videoconferencing and commercial AV technologies.
- Broader knowledge of unified communications and collaboration ecosystems (web conferencing, IP telephony, platform integrations).
- Exceptional communication and presentation skills.
- Ability to translate technical concepts into business value.
- Customer-facing experience with enterprise and/or channel partners.
- A collaborative mindset with the ability to thrive in a fast-growing, global environment.
