Qualifications

• 3-5 years in customer service, sales, or project management preferred.
• Bachelor's Degree preferred.
• Previous experience with ERP systems is a plus.
• Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Outstanding written and verbal communication skills.
• Ability to interact effectively with diverse individuals across departments.
• Excellent organizational skills for managing multiple tasks simultaneously.
• Creative problem-solving abilities.

Responsibilities

• Serve as the primary contact for assigned accounts, managing all communications and sales orders.
• Manage customer forecasting cycles and provide timely updates on product shipments.
• Oversee receipt of customer forecasts and generate internal/external reports.
• Monitor and report on customer forecast accuracy and KPIs such as On-Time Delivery.
• Ensure accurate billing and revenue reconciliation for products and services.
• Collaborate with the Finance Department to confirm delivery of products and reconcile accounts.
• Provide regular updates to Supply Chain management.

Benefits

• Defined career path with annual performance reviews.
• Diverse and inclusive company culture.
• Focus on continuous process improvement and innovation.
• Opportunities for career advancement within a growing team.
• 152 hours of PTO plus 8 paid holidays annually.
• Dynamic and fast-paced work environment.
• Generous 401K matching program.
• Immediate medical, dental, and vision benefits.
• Tuition reimbursement for ongoing education.
• Wellness programs promoting physical health and discounts through Perkspot.