ResponsibilitiesStep beyond traditional property management and into a dynamic portfolio-wide operations role supporting a Class A commercial real estate portfolio. This position is ideal for a highly adaptable operator who thrives in fast-paced environments, enjoys solving complex challenges, and can balance strategy with hands-on execution.
Partnering closely with senior leadership, you will help drive operational excellence across the portfolio - supporting process improvements, property operations, financial performance, cross-functional initiatives, and property-level coverage when needed. This is a unique opportunity to make a visible impact across multiple assets while helping shape best practices and elevate the overall tenant experience.
Responsibilities include, but are not limited to, the following:
Operational Excellence- Assist in the design, implementation, and monitoring of standard operating procedures (SOPs) and operational best practices, ensuring consistency, efficiency, and a Class A+ level of service across the commercial portfolio
- Optimize operational systems, tools, and platforms by identifying opportunities and inefficiencies, and implementing solutions to improve overall performance and workflow
- In coordination with senior leadership, support operational procurement and contracting, including bid processes, negotiation, and service delivery oversight.
Portfolio Coverage & Field Support- Provide operational support across the portfolio as needed, stepping into property-level gaps at the Assistant General Manager or General Manager level based on business needs and team coverage.
- Support the operational onboarding of new properties entering the portfolio, including systems set up, vendor transitions and alignment with portfolio standards.
- Serve as a portfolio-level resource for property teams on escalated operational issues, providing guidance, troubleshooting support, and resolution assistance in a timely manner.
- Facilitate best practice sharing across property teams by identifying what is working well at individual assets and supporting the replication of those practices across the broader portfolio.
Portfolio Initiatives & Performance Tracking- Assist with and help drive portfolio-wide initiatives, operational rollouts, audits, and cross-functional projects and process improvements.
- Track KPIs to measure adoption, performance, and success of operational initiatives across the portfolio
- Contribute to the preparation of operational reports, dashboards, and executive-level summaries to communicate portfolio performance, initiative progress, and key findings to senior leadership.
Change Management & Adoption- Develop training, communication, and onboarding materials to support the rollout of new processes, systems, and programs at the property level.
- Act as a liaison between property teams and corporate functions to ensure alignment, clear two-way communication, and consistent execution.
- Build and maintain strong relationships across the organization, ensuring honest, timely, and transparent communication at all levels.
Financial Management & Budgeting- Support expense management efforts, including ongoing assessment of vendor contracts, service agreements, and property-level functions to optimize cost efficiency.
- Monitor vendor and contractor performance against established SLAs and contract terms, flagging deficiencies and supporting corrective action in coordination with property teams and procurement.
- Support portfolio annual operating budgets; analyze financial statements on an ongoing basis, including review of variance reports and reforecasts to revenue, expenses, and capital expenditure.
- Contribute to annual business planning, budgeting, and forecasting processes in coordination with Finance and Asset Management.
Business Strategy & Cross-Functional Support- Partner cross-functionally with Property Management, Accounting, Finance, Asset Management, IT, Engineering, Procurement, and other corporate and field teams to support operational initiatives, resolve issues, and drive consistent execution across the portfolio.
- Support strategic planning efforts by providing insights, data analysis, and recommendations on operational improvements and service enhancements.
Compensation:
The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.
Anticipated base salary range: $125,000 - $135,000 + Discretionary Bonus
Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.
Benefits:
- Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
- Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
- Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
- Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
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Qualifications- 5+ years of commercial property management or portfolio operations experience, preferably within Class A office or mixed-use assets
- Strong understanding of property operations, budgeting, vendor management, and building services
- Experience supporting multi-site or portfolio-level operations preferred
- Ability to step into property-level leadership responsibilities when needed, including AGM or GM-level support
- Strong financial acumen with experience reviewing budgets, variance reports, forecasting, and operating expenses
- Proven ability to manage multiple priorities, projects, and stakeholders in a fast-paced environment
- Experience driving operational improvements, SOP implementation, or process optimization initiatives
- Excellent communication and relationship-building skills with the ability to collaborate across corporate and field teams
- Highly organized, solutions-oriented, and adaptable with strong attention to detail
- Proficiency in Microsoft Office Suite, including Excel, and experience with property management systems preferred
