College degree in Business Administration, Engineering, or related field, or 10+ years of B2B or technical sales experience with a strong track record.
3+ years of experience managing a sales or customer service team.
Proven experience handling high-volume inbound sales or quote requests.
Experience coordinating with teams across multiple regions or countries is highly valued.
Preferred background in the TIC industry or with industrial/manufacturing customers.
Familiarity with machinery safety or semiconductor equipment standards is advantageous.
Strong proficiency in CRM tools and sales metrics.
Responsibilities
Lead and coach the quoting and scheduling team to enhance response time and quote quality.
Hire, train, and develop team members to meet commercial objectives.
Own and improve scheduling performance across Field Approval services.
Collaborate with global teams on multi-location projects to ensure alignment.
Support new account acquisition and grow existing accounts through cross-selling.
Act as the decision maker on escalated customer issues and complaints.
Manage pipeline and revenue forecasts, continually improving quoting and scheduling processes.
Travel domestically and internationally about 15% of the time.
Benefits
Opportunity to lead a dynamic team in a global setting.
Engagement with diverse projects across multiple regions.
Professional development through training and team-building initiatives.
Exposure to the TIC industry and advanced safety standards.
Flexibility in managing competing priorities and schedules.
Full Job Description
Employment Status: Regular
Time Type: Full time
Job Summary:
The Commercial Manager, Field Approvals leads the quoting and scheduling team for CSA Group's Field Approval services, which provide on-site inspection and approval of equipment and installations for clients worldwide. The role provides the guidance and accountability the team needs to meet commercial targets, improves scheduling efficiency, and supports account growth. Working as part of a global team, the Commercial Manager partners with clients, Operations, and regional teams to make sure projects are quoted, scheduled, and delivered in a way that exceeds customer expectations.
Responsibilities:
Sales Leadership. Lead and coach the quoting and scheduling team to improve response time, quote quality, follow-up, and win rate. Set annual goals, monitor results against targets, and hold the team accountable.
Team Development. Hire, train, and develop team members so commercial objectives and targets are met.
Scheduling Efficiency. Own scheduling performance across Field Approval services. Work with Operations to improve resource utilization, reduce lead times, and keep client projects on schedule.
Global Coordination. Partner with CSA Group teams in other regions on projects that span multiple locations, such as equipment evaluated at a manufacturer overseas and inspected at its final installation site. Make sure scope, scheduling, and handoffs stay aligned.
Account Growth. Support new account acquisition and grow existing accounts through cross-selling of CSA Group services. Focus on systems-level opportunities such as production line and process equipment, manufacturing facilities, and large capital projects.
Customer Escalations. Act as the decision maker on escalated customer issues and complaints.
Pipeline and Process Improvement. Manage the pipeline and revenue forecasts using CRM data. Continually improve quoting and scheduling processes so they are efficient and consistent.
Travel. Some domestic and international travel, about 15% of the time, will be needed.
Qualifications:
College degree in Business Administration, Engineering, or a related discipline, and/or ten or more years of B2B or technical sales experience, with a proven record of exceeding targets
Three or more years managing a sales or customer service team
Experience managing high-volume inbound sales or quote requests
Experience coordinating with teams across multiple regions or countries is a strong asset
Experience in the TIC (Testing, Inspection, and Certification) industry or with industrial, manufacturing, or capital equipment customers is preferred
Familiarity with field evaluation, machinery safety, or semiconductor equipment standards (such as SPE-1000, NFPA 79, or SEMI S2) is a plus
Strong command of CRM tools and sales metrics
Excellent communication and coaching skills, with the ability to influence teams outside your direct reporting line
Ability to manage competing priorities, shifting schedules, and multiple deadlines
The typical hiring range for this position in Irvine, CA is $115,000-150,000; however, based on a variety of considerations (such as education, licenses, certifications and/or, experience,) CSA Group reserves the right to flexibility outside of the stated range.
