Brown & Brown is seeking a
Commercial Lines Senior Account Manager to join our team!
This individual can be based in our Boston, Dedham, Merrimack, or Holbrook office.
The Commercial Lines Account Manager will work jointly with the Commercial Lines Leader and Office Leader with respect to servicing the Commercial Lines client base. Collaborate with the producer(s) in the servicing and marketing of new accounts. The Senior Account Manager focuses on providing exceptional customer service to complex and large middle-market commercial accounts, as well as the generation of new business.
How You Will Contribute:- Build, expand and solidify relationships with clients at all levels within the company and lead appropriate resources to address the client's needs, including risk and the identification and resolution of underwriting or policy issues.
- Manage and retain existing books of business.
- Follow up to address customer needs and resolve any problems or issues.
- Prepare billings and/or invoices on a timely basis.
- Responsible for the end-to-end client service process such as marketing and updating agency management system with final required documents.
- Review daily, weekly, monthly reports such as expiration and daily downloads
- Prepare customer renewals, including proposals and presentations while ensuring agreement with customer requests / requirements.
Licenses & Certifications: - Insurance Producer license in good standing (authorities in states needed to service the assigned book of business)
Skills & Experience to be Successful: - High school diploma
- Strong technical knowledge of the industry of expertise currently being targeted.
- Proficient with MS Office Suite• Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)
- Exceptional telephone demeanor
- Ability to maintain a high level of confidentiality
- Associate's or bachelor's degree (preferred)
- 4+ years functioning in Commercial Lines department at an agency or company level (preferred)
Pay Range36.06 - 52.88 Hourly
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
