Zip Co

Commercial Account Manager

Zip Co • $170K — $190K *
San Francisco, CA 94112In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2+ years of technology SaaS experience
  • Experience selling to procurement, finance, and legal sectors
  • Proven track record in driving customer retention and adoption for enterprise SaaS products
  • Strong customer management skills in sales and account management
  • Ability to self-drive and consistently perform optimally
  • Excellent time management and communication skills
  • Familiarity with Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
  • Commitment to going the extra mile for customer and team success

Responsibilities

  • Work as a trusted advisor and product consultant to deliver value-based renewals and upsells
  • Collaborate with the Customer Success team to monitor customer health and identify needs
  • Act as a product evangelist, aligning Zip solutions with customer pain points
  • Contribute to building a positive team culture and share best practices
  • Negotiate and maximize contract value while enhancing customer relationships
  • Provide regular updates on renewal status to management and escalate issues as needed
  • Manage multi-year contracts to ensure customer value realization

Benefits

  • Start-up equity
  • Comprehensive health, vision, and dental coverage
  • Catered meals for onsite employees
  • Commuter benefit for travel expenses
  • Team building events and happy hours
  • Flexible paid time off (PTO)
  • Provided Apple equipment along with a budget for home office setup
  • 401k retirement plan
Full Job Description
Your Role
  • You are a trusted advisor, product consultant, and a closer - you're working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for
  • Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
  • You're a product evangelist - you'll solution Zip to meet the pain points today, but also with an eye toward our product of the future
  • You're a builder - at a startup, you're not just a team member, but you help build the team culture and bring your best practices to the org
  • Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
  • Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
  • Manage current customers on multi-year contracts to ensure customer value realization.


You Will
  • Become a product expert - learning the Zip platform through and through, so that you're demo ready
  • Become a procurement expert - learning the ins and outs of the procurement market, which is deeply ready for change and new solutions
  • Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers
  • Be adaptable and flexible - as part of an early-stage hyper-growth company, we are rapidly growing out our process but we want to you to help shape our sales process


Qualifications
  • 2+ years of technology SaaS experience
  • Experience selling to procurement, finance, legal
  • Experience driving customer retention and adoption of a SaaS product for enterprise accounts
  • Customer management skills; including sales, Account management, and customer service
  • Self-driven - you don't need someone to motivate you to put in your best every day
  • You'd describe yourself as organized, efficient with your time, and an excellent communicator
  • Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
  • Willing to go the extra mile to make sure our customers, company, team, and yourself succeed

The salary range for this role is $170,000 - $190,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we're committed to providing our employees with everything they need to do their best work.
  • Start-up equity
  • 🦷 Full health, vision & dental coverage
  • Catered lunches & dinners for SF employees
  • 🚍 Commuter benefit
  • 🚠 Team building events & happy hours
  • Flexible PTO
  • Apple equipment plus home office budget
  • 401k plan

About Zip Co

Zip Co Limited previously known as ZipMoney Limited is an Australian public limited financial technology company. The company was founded in 2013 and is headquartered in Sydney. In September 2020, Zip acquired the US-based ‘Buy Now, Pay Later’ company Quadpay to grow its American footprint. The company now has operations in Australia, Canada, Czech Republic, India, Mexico, New Zealand, the Philippines, Poland, Saudi Arabia, Singapore, South Africa, UAE, the United Kingdom and the USA. It currently has around 81,000 retail partners and over 9,900,000 customers. As of March 2021, Zip Co's market cap was $5.83 billion.
Learn more about Zip Co
Industry
Finance & Insurance
* Ladders Estimates

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