What's in it for you- Lead large-scale commerce implementations where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)
- Shape Accenture Song's Agentic Commerce engineering standards, accelerators, and reusable assets
- Own end-to-end delivery-from architecture and roadmap through build, rollout, and value realization
- Work with global clients across B2C, B2B, and B2B2C commerce
- Grow engineering leaders and multidisciplinary teams across AI, backend, cloud, and commerce platforms
What you will do in this roleAs an
AgenticSenior Manager in Customer Technology - Commerce, you will own the
architecture, delivery, and scaling of Agentic Commerce implementations, ensuring AI-driven capabilities are production-ready, secure, and tightly integrated with enterprise commerce ecosystems.
Commerce & Platform Leadership- Define and lead Agentic Commerce architecture patterns across composable and platform-led commerce implementations
- Translate AI-driven commerce strategy into executable platform roadmaps aligned to Salesforce, Adobe, SAP, and MACH ecosystems
- Lead prototype-to-production transformations, embedding agentic workflows into live commerce environments
Architecture & Engineering- Architect modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services
- Establish enterprise-grade standards for scalability, security, observability, and reliability of agentic systems
- Drive build vs. buy decisions across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure
Delivery & Execution- Lead large, distributed engineering and delivery teams across AI, backend, data, cloud, and DevOps
- Oversee CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP
- Ensure seamless integration with CRM, CDP, payments, order management, pricing, and fulfillment systems
Governance, Risk & Value Realization- Embed policy-driven architecture including governance, compliance, auditability, and explainability
- Define technical and business KPIs to measure agent performance, conversion uplift, operational efficiency, and ROI
- Establish human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness
Market & Practice Growth- Create industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations
- Sponsor internal accelerators, reference architectures, and reusable components
- Engage C-suite and senior client stakeholders, translating complex architectures into business outcomes
- Travel: As required for client support up to 50%
- Location: Primary residency within 90 minutes of an approved Accenture office
Who we are looking forQualifications- 12+ years of experience delivering enterprise-scale commerce and digital platforms with proven leadership at the Senior Manager level across complex, multi-region programs. Experience should include:
- Core Expertise
- Deep experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks)
- Strong hands-on leadership in agentic AI architectures embedded into production systems
- Expertise in API-led, microservices-based architectures supporting distributed commerce systems
- Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms
- Experience with designing of a semantic layer and knowledge graph
- Experience with prompt engineering
- Engineering & Delivery
- Proven success leading prototype-to-production programs with CI/CD, cloud-native architecture, and DevOps
- Experience defining enterprise governance frameworks for AI-driven systems
- Strong understanding of observability, performance benchmarking, and AI evaluation frameworks
- Leadership & Communication
- Demonstrated ability to lead cross-functional engineering teams
- Strong executive communication skills-able to present architecture and delivery plans to senior stakeholders
- Track record of shaping practice capabilities, reusable assets, and market differentiation
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 06/14/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $132,500 to $302,400
Cleveland $122,700 to $241,900
Colorado $132,500 to $261,300
District of Columbia $141,100 to $278,200
Illinois $122,700 to $261,300
Maryland $132,500 to $261,300
Massachusetts $132,500 to $278,200
Minnesota $132,500 to $261,300
New York $122,700 to $302,400
New Jersey $141,100 to $302,400
Washington $141,100 to $278,200
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