Strong customer service skills to engage with clients effectively.
Excellent organization and multitasking abilities in a fast-paced environment.
Preferred experience interacting with insurance partners.
Demonstrated adaptability to quickly changing situations.
Familiarity with multiple estimating systems, especially CCC One, Mitchell, and Audatex.
Responsibilities
Educate customers on vehicle repair processes and customer rights.
Complete initial estimates and finalize after thorough damage evaluations.
Manage repairs while ensuring adherence to quality standards.
Keep customers updated on their vehicle's repair status.
Review data with Body Technicians and conduct post-scans for vehicles.
Pre-close final repair orders and manage necessary paperwork.
Benefits
Medical, Dental, and Vision Insurance options.
Group Life and Disability Insurance coverage.
401k Retirement Plan with employer matching.
Referral Bonus program, dubbed 'Cash From Crash'.
5 Paid Holidays throughout the year.
Full Job Description
Responsibilities
Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete
Qualifications
Customer Service Skills
Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
Knowledge of dealing with Insurance partners preferred
Ability to deal with fast paced environments
Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus ("Cash From Crash")
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
Compensation ranges listed are inclusive of monthly sales incentive bonuses. The compensation range listed is the average range for a typical full-time employee in this position.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
