5+ years in collections or accounts receivable management
Direct experience with insurance-payor remediation and restoration collections
Proven track record in team leadership and development
Strong problem-solving and negotiation skills
Proficiency in Microsoft Office, especially Excel
Ability to manage multiple priorities in a fast-paced environment
Responsibilities
Lead and develop a team of Collection Representatives
Establish performance expectations and departmental objectives
Oversee daily collection activities and monitor performance
Implement strategies to reduce aging receivables and improve cash flow
Handle escalated accounts and resolve payment disputes
Develop reports on collection performance and team productivity
Identify and implement process improvements for collections
Benefits
Health, dental, vision, and life insurance
Company-sponsored Employee Assistance Program (EAP)
401(k) with company matching
Annual paid time off accrual
Corporate office closed on recognized holidays
Full Job Description
Collections Manager
Salary Range: $85,000 - $100,000
Location: Onsite in Aurora, IL Monday - Friday
Key Responsibilities:
Team Leadership & Development
Lead, supervise, and develop a team of four to five Collection Representatives (CRs) responsible for customer communication, account follow-up, and collections.
Establish clear performance expectations, individual goals, and departmental objectives.
Monitor team productivity, collection activity, and overall performance through regular reporting and performance reviews.
Collections & Accounts Receivable Management
Own collections performance for the department and oversee daily collection activities to ensure timely follow-up on outstanding accounts receivable.
Develop and implement collection strategies to reduce aging receivables and improve cash flow.
Monitor aging reports, identify delinquent accounts, and establish priorities for collection efforts.
Review and personally handle escalated accounts, working directly with customers, insurance carriers, adjusters, and other parties to resolve payment delays and billing disputes.
Ensure consistent follow-up on outstanding invoices, insurance payments, deductibles, supplements, and customer balances. Identify recurring collection issues and implement processes to improve collection efficiency to reduce days sales outstanding (DSO).
Insurance-Payor Remediation & Claims Coordination
Apply a working knowledge of insurance remediation billing, claims processes, and the relationships among remediation/restoration contractors, insurance adjusters, policyholders, and mortgage companies, when applicable.
Oversee follow-up on insurance-related receivables and outstanding claim payments.
Ensure CR's understand the documentation and communication necessary to support timely payment of invoices.
Assist in resolving complex accounts involving insurance carrier disputes, customer concerns, and outstanding balances.
Reporting & Process Improvement
Develop and maintain reports measuring collection performance, aging receivables, recovery rates, and team productivity.
Provide regular updates to leadership regarding collection results, problem accounts, and anticipated cash flow.
Identify opportunities to improve collection procedures, account tracking, documentation, and communication workflows.
Establish consistent processes and accountability measures across the department.
Maintain accurate account records and ensure collection activity is properly documented.
Basic Qualifications
Direct experience in insurance-payor remediation/restoration collections, working directly with carriers / adjusters / TPAs to resolve claim payments and billing disputes, with a proven record of improving collection performance.
5+ years of experience in collections, accounts receivable, or credit and collections management.
Demonstrated experience supervising, coaching, and developing a team, including holding team members accountable for results.
Working knowledge of remediation/restoration services, property damage claims, and insurance-related billing and receivables.
Strong leadership, problem-solving, negotiation, and communication skills, including the professional presence to communicate directly with executive leadership and the board when needed.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with core Microsoft Office products, especially Excel, and accounts receivable or job management systems.
Preferred Qualifications
Previous experience with a remediation/restoration contractor, insurance-payor remediation/restoration company, or property damage services organization.
Experience working with insurance adjusters, TPAs, and remediation/restoration project managers.
Knowledge of remediation estimating and documentation platforms, such as Xactimate or remediation/restoration management software.
Benefits
We offer health, dental, vision, and life insurance. We also provide a company-sponsored Employee Assistance Program (EAP) with mental health benefits for all employees, as well as a company-matched 401(k). Team members accrue paid time off annually in accordance with company policy. The corporate office is closed in observance of company-recognized holidays.
