Job Type
Full-time
Description
Responsible for the administration, configuration, support, and ongoing optimization of the Dark Matter Empower Loan Origination System (LOS) and related digital lending platforms. Serves as the primary system administrator and business liaison, ensuring efficient loan workflow management, system performance, regulatory compliance, and exceptional user experience for both internal staff and borrowers.
Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.
KEY RESPONSIBILITIES- Administer and maintain the Empower LOS, including product setup, workflows, user roles, permissions, decisioning rules, and system configurations
- Manage borrower-facing digital platforms, including online applications, borrower portals, e-signature solutions, and digital document collection tools.
- Monitor system performance, troubleshoot issues, and coordinate with vendors to resolve defects and implement solutions.
- Support integrations between Empower and third-party systems, including credit, automated underwriting, document providers, and core banking platform.
- Lead testing efforts for system releases, enhancements, and new digital products to ensure successful implantation.
- Create and maintain reports, dashboards, and data analytics to support operational efficiency and management decision making.
ATTITUDESBuilds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:
- Respect: Speak to others with kindness, empathy, and fairness.
- Client Focus: Deliver consistent, high-quality service that builds trust and loyalty.
- Inclusion: Encourage diverse viewpoints and contributions in decision-making collaboration.
BEHAVIORSDemonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:
- Leadership: Demonstrate ability to positively influence others to achieve.
- Integrity: Strong business ethics and honest behaviors.
- Collaboration: Positively works with others to produce excellent results.
- Volunteerism: A recognized and visible presence in serving our communities.
COMPETENCIESReflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:
- Accountability: Personal responsibility for assigned areas and actions
- Innovation: Applies creative thinking and forward-looking solutions to drive continuous improvement and adapt to evolving challenges.
- Professionalism: Reflects skill, good judgment, and positive conduct.
POSITION LEVEL(S) EXPECTATIONS AVP/VP- Successfully implements new digital lending capabilities.
- Reduces loan processing time through workflow automation.
- Leads major system conversions or upgrades to improve overall efficiency
- Creates enterprise reporting used by senior management.
- Becomes the bank's recognized lending technology leader
- Change Management in how the system is used
- Determines where the lending technology is going and how it supports the bank's strategy
SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIESActively seeks professional development opportunities to enhance expertise in loan origination systems, digital lending technologies, workflow automation, data analytics, and regulatory compliance. Pursues ongoing education through industry conferences, vendor training programs, banking associations, and technology certifications to remain current on emerging lending solutions and best practices. Demonstrates a commitment to continuous learning by expanding knowledge of lending operations, project management, digital transformation, and strategic technology initiatives that support organizational growth and improve the borrower and employee experience.
Requirements
QUALIFICATIONS, EDUCATION, & EXPERIENCETo perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. Minimum of 3-5 years of experience in loan origination systems administration, lending operations, banking technology, or a related field required. Experience administering Dark Matter Empower or similar loan origination systems preferred.
- Demonstrated experience supporting digital lending solutions, workflow automation, system integrations, and third-party vendor relationships.
- Strong understanding of mortgage lending processes, regulatory requirements, and lending operations.
- Experience with system configuration, testing, user support, reporting, and implementation of technology enhancements.
- Proven ability to manage multiple projects, analyze business processes, and recommend technology solutions that improve efficiency and customer experience.
- A background screening will be conducted.
LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.
TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position
This position operates in a professional remote environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.
DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.
BENEFITS- Medical, Dental, Vision & Life Insurance
- 401K with company match
- Paid Time Off & Recognized Holidays
- Leave policies
- Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
- Employee Assistance Program
- Employee Health & Wellness Program
- Special Loan and Deposit Rates
- Gradifi Student Loan Paydown Plan
- Rewards & Recognition Programs and much more!
Eligibility requirements apply.
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Salary Description
$62,300 - $130,000
