5+ years of management experience in fitness, hospitality, or retail environments.
Proven track record in managing budgets and achieving revenue targets.
Strong communication and conflict resolution skills.
Proficient in POS, CRM, and payroll systems.
Flexible schedule availability, including early mornings and weekends.
Responsibilities
Lead and supervise the Assistant Club Manager and club teams.
Establish staffing plans and performance standards; delegate tasks effectively.
Oversee recruitment, onboarding, and performance evaluations of staff.
Manage club membership acquisition and retention strategies.
Evaluate local competition and coordinate marketing initiatives.
Ensure high standards of safety, cleanliness, and facility maintenance.
Document and escalate incidents related to safety and member relations.
Benefits
Opportunities for professional development and career advancement.
Dynamic work environment in a fitness-focused facility.
Flexible scheduling to accommodate personal commitments.
Access to fitness programs and resources for personal use.
Full Job Description
The Club Manager (CM) is the senior on-site leader accountable for the overall management, financial performance, employee leadership, operational standards, and member experience of an assigned JOHN REED club. The CM establishes priorities, directs and develops the Assistant Club Manager and other department leaders, exercises independent judgment within delegated authority, and partners with District Management and support teams to achieve club objectives. The CM retains ultimate club-level accountability while delegating day-to-day departmental execution to the ACM and other designated leaders.
Key Responsibilities - Club Leadership & People Management
Lead and direct the work of the ACM and club teams; customarily and regularly supervise at least two full-time employees or their equivalent, consistent with the actual assigned staffing structure.
Establish staffing plans, management coverage, departmental priorities, and performance standards; delegate work, assess results, and develop supervisory talent and succession plans.
Lead recruitment, selection, onboarding, coaching, performance reviews, and personnel recommendations. Exercise delegated hiring/disciplinary authority and make substantive recommendations on hiring, promotion, corrective action, and termination in partnership with HR.
Apply independent judgment to significant club management matters, including operational priorities, personnel deployment, member escalations, and allocation of approved resources.
Key Responsibilities - Business & Financial Performance
Own club-level membership acquisition, conversion, retention, revenue, expense, and operating performance targets; develop and execute improvement plans.
Manage club operating and labor budgets; review payroll trends, staffing costs, departmental results, collections, and sales metrics; direct corrective strategies within approved authority.
Evaluate local competition, member trends, partnerships, events, and marketing opportunities; coordinate growth initiatives with District Management and Marketing.
Regularly report performance, risks, and action plans to District Management; hold department leaders accountable for measurable results.
Key Responsibilities - Group Fitness & Member Experience
Provide strategic oversight of Group Fitness programming, instructor staffing and development, class utilization, and member demand; review and approve material changes within delegated authority.
Direct the ACM or designated department leaders in daily instructor scheduling, auditions, observations, coaching, class coverage, and performance follow-up.
Oversee Member Relations standards, membership policy administration, service recovery, front-of-house performance, and member-facing events; resolve significant escalations.
Manage overall club standards for safety, cleanliness, equipment readiness, and facility maintenance; prioritize and oversee work orders, coordinate with the Facilities Team, and ensure timely resolution of operational concerns.
Oversee timekeeping and payroll control processes, including management review of timecards, missed punches, correction forms, and payroll deadlines; ensure accurate payment for all time worked and escalate potential meal/rest period or wage-and-hour concerns to HR/Payroll.
Ensure prompt documentation, appropriate preservation of information, and escalation of employee, member, safety, and facility incidents; coordinate with HR, Legal, Facilities, and Operations as needed.
Maintain emergency response readiness, incident reporting, sanitation and safety practices, required training, and appropriate records; ensure corrective actions are implemented.
Perform other related management duties assigned by the District Manager or Support Center.
Required
At least 5 years of progressive management experience in fitness, hospitality, retail, or a comparable multi-department service operation; demonstrated experience managing supervisors or department leaders.
Experience directing employees, influencing personnel decisions, managing budgets and labor costs, and achieving measurable revenue, membership, or operating results.
Strong written and verbal communication, professional documentation, conflict resolution, delegation, coaching, organization, and independent decision-making skills.
Proficiency with or ability to learn POS, CRM, workforce scheduling, payroll/timekeeping, reporting, and productivity systems.
Ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and events as business needs require.
Preferred
Management experience in full-service, high-volume, or performance-oriented fitness clubs; knowledge of group fitness modalities and fitness equipment.
Working knowledge of California employment, wage-and-hour, workplace safety, and incident reporting practices.
Bachelor's degree; NASM, ACE, ACSM, or comparable recognized fitness certification. CPR/AED certification or ability to obtain within 30 days of hire.
Work Environment & Physical Requirements
Work takes place in an active fitness facility and may involve extended walking or standing, stairs, and periodic lifting or moving of items up to 50 pounds where such tasks are essential and safely performed. Reasonable accommodations will be considered in accordance with applicable law. Specialized equipment repairs are performed only by authorized, trained personnel.
