Job DescriptionWe're seeking a future team member for the role of
Cloud Operations Site Reliability Engineer (SRE) to join our Cloud, Platform, and AI Infrastructure team. This role is located in Pittsburgh or Lake Mary.
In this role, you'll make an impact in the following ways:- Support day-to-day operations across BNY's multi-cloud environment, with a primary focus on Azure and GCP
- Provide operational support for AWS and OCI as needed
- Manage cloud provisioning, configuration changes, service requests, and decommissioning activities
- Support AKS/Kubernetes and containerized workloads in partnership with engineering teams
- Perform Linux administration and support for cloud-hosted platforms and workloads
- Support cloud-hosted database platforms including Azure SQL Managed Instance and Oracle
- Help maintain operational support for AI/ML infrastructure, model runtime environments, and ModelOps-related services
- Drive remediation of configuration, security, and vulnerability issues using tools such as Wiz and Qualys
- Monitor infrastructure and services using enterprise observability tools including Splunk
- Respond to incidents, support root cause analysis, and implement corrective and preventive actions
- Support release and deployment management, ensuring controlled and reliable production changes
- Assist with cloud demand and capacity management, including quota monitoring, forecasting, and capacity risk identification
- Partner with security, risk, compliance, audit, and engineering teams to support governance and control requirements
- Contribute to business continuity, disaster recovery, resiliency, and operational recovery practices
- Automate routine operational processes using Terraform, Python, Bash, PowerShell, or similar tools
- Maintain documentation, runbooks, and operational procedures
- Participate in on-call or after-hours support rotations as needed
To be successful in this role, we're seeking the following:- Bachelor's degree in computer science, Information Technology, or a related field. - Professional certifications in relevant technologies or infrastructure management are preferred. **EXPERIENCE:** Typically 6-10 years of experience. Bachelor's degree in Computer Science, Engineering, Information Technology, or related experience
- Experience in cloud operations, SRE, infrastructure engineering, platform support, or AI/ML platform operations
- Hands-on experience with Azure and GCP in enterprise production environments
- Working knowledge of AWS and/or OCI
- Experience supporting Kubernetes, especially AKS
- Strong Linux administration and troubleshooting skills
- Experience supporting cloud-hosted databases such as Azure SQL MI and/or Oracle
- Experience with Terraform and infrastructure as code
- Experience with monitoring, logging, and observability tools such as Splunk
- Experience with vulnerability remediation and support tools such as Wiz and Qualys
- Strong troubleshooting skills across cloud, infrastructure, networking, databases, and platform services
- Familiarity with scripting and automation using Python, Bash, or PowerShell
- Experience with incident, problem, request, and release management in enterprise environments
- Understanding of governance, risk, compliance, and controls in a regulated environment
- Strong communication, collaboration, and operational ownership mindset
