At GCI, we solve the hard problems. As a Cloud Engineer (Software Engineer), a typical day will include the following duties:
Cloud Operations & Application Support
- Provide complex troubleshooting and support across distributed AWS cloud environments and enterprise applications.
- Perform advanced OS upgrades, patching, and configuration for cloud hosted systems.
- Provide daily AWS EC2, S3, IAM, Security Groups, Availability Zones, SQS, Lambda, STS, and VPC operations support.
- Manage SQS queues, Lambda functions, serverless applications, and microservices.
- Perform daily system and application health checks and resolve deviations.
Monitoring, Observability & Troubleshooting
- Build, maintain, and operate observability stacks using CloudWatch, ELK (Kibana), Logstash, Elasticsearch, Icinga, and AppDynamics.
- Monitor systems, applications, and cloud infrastructure using logs, metrics, alerts, and telemetry to detect anomalies and performance issues.
- Analyze logs, metrics, and telemetry data to identify issues, optimize performance, and support root cause analysis.
- Support incident response activities, including troubleshooting, RCA development, and corrective action implementation.
- Write and maintain automation scripts using Python, Bash, or Shell to streamline operational tasks.
- Support CI/CD pipelines using Jenkins, GitHub, and GitLab, including build, test, and deployment workflows.
- Assist with Infrastructure as Code (IaC) using Terraform and CloudFormation.
- Support code promotion across Dev, Test, UAT, and Prod environments.
Automation, DevOps & CI/CD
- Develop automation scripts using Python, Bash, Shell.
- Build and maintain CI/CD pipelines using Jenkins, GitHub, and GitLab.
- Manage Infrastructure as Code (IaC) using Terraform and CloudFormation.
- Manage code promotion across Dev, Test, UAT, and Prod.
Security, Compliance & Governance
- Manage TLS/SSL certificates, renewals, and PKI processes for cloud hosted systems.
- Manage privileged accounts, secrets, and database credentials in accordance with security policies.
- Use OpenSSL for certificate inspection, validation, and troubleshooting, including chain validation and key/cert pairing checks.
- Support AWS KMS, IAM, STS, and cloud security controls across multi account environments.
- Support vulnerability remediation efforts and implement required security controls across distributed systems.
- Assist with preparing, maintaining, and improving security accreditation artifacts and compliance documentation.
- Maintain operational documentation including SOPs, runbooks, and After Action Reports (AARS).
Containers & Cloud Native Operations
- Deploy, manage, and optimize Kubernetes workloads, including Helm based deployments and multi namespace operations.
- Deploy and manage Docker containers, including image creation, lifecycle management, and registry integration.
- Deploy and manage AWS Lambda functions, serverless applications, and microservices across distributed systems.
- Support container orchestration, scaling, and operational maturity across Kubernetes, Docker, and serverless workloads.
- Troubleshoot complex container, pod, networking, and serverless runtime issues across multi environment deployments.
- Contribute to improving container build pipelines, deployment workflows, and runtime reliability.
Required Skills & Experience (What You Bring):
- Strong Linux/Unix administration and distributed systems troubleshooting experience.
- Strong experience supporting enterprise web applications (Tomcat).Strong experience with AWS EC2, S3, IAM, Security Groups, SQS, Lambda, STS, Availability Zones.
- Strong experience with CloudWatch, ELK, Logstash, Elasticsearch, Icinga, AppDynamics.
- Strong experience with Docker and Kubernetes.
- Strong scripting skills (Python, Bash, Shell).
- Strong CI/CD experience with Jenkins, GitHub, GitLab.
- Strong experience with Terraform and CloudFormation.
- Strong experience with TLS/SSL, PKI, OpenSSL, encryption ciphers.
- Strong experience with serverless applications and microservices.
- Strong AWS CLI proficiency.Experience with MySQL or similar databases.
- Preferred experience working with Solr and Zookeeper clusters.
- Core Hours: 9 AM - 3 PM
- On Call Duty: Participation in the on call rotation schedule is required.
*A candidate must be a US Citizen and requires an active/current TS/SCI with Polygraph clearance.
