The Cloud Administrator is focused on providing OTAVA Cloud customers a white glove experience, maintaining and troubleshooting a wide range of support initiatives from basic to complex, including but not limited to backups, patching, imaging, permissions, and working with Windows and Linux servers.
Responsibilities- Bring a collaborative, client-first mindset every day
- Act as a professional representative of the OTAVA brand and its partners
- Possess a keen ability to identify where OTAVA Cloud operations could be better through design, processes, documentation, security, and automation
- Work with vendors and service providers to troubleshoot issues and drive escalated incidents through resolution
- Troubleshoot and remediate enterprise level IT application issues (backups, DR, security, patching, etc.)
- Collaborate with engineers on complex architectural changes or migration projects
- Assist with any collaborative infrastructure or team initiatives and tasks that may be required
- Perform administrative tasks at the operating system, application, and hypervisor level
- Monitor cloud environment events, perform daily walk-throughs, participate in after-hour maintenances and resolve support incidents
- Document solutions, update internal procedures, and contribute to team knowledge base
- Perform other duties as required to help the Otava Cloud operations team achieve its objectives
Experience- Experience in an enterprise or managed services technology role
- 5+ years' experience in VMware, vSphere, hybrid and/or public clouds
Knowledge, Skills, and Abilities- Foundational knowledge of Windows, VMware, Active Directory, enterprise server environments, and networking
- Working knowledge of VMware vSphere virtualization with related storage and networking technology (vSAN, virtual networking)
- Operating system and application installation/configuration
- Working knowledge of public, private, and hybrid cloud environments
- Basic scripting or automation skillset (e.g., PowerShell) for efficiency and repeatability
- Familiarity with cloud environment and data disaster recovery documentation and customer test planning
- Assist with any other infrastructure/team responsibilities and tasks that may be required
- Strong client communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Ability to work independently and collaboratively, prioritize work based on business and customer impact, and perform effectively in a fast-paced environment
- Strong ownership, accountability, and communication throughout the lifecycle of assigned work
- Ability to work flexible hours for emergencies, and participate in on-call rotation schedule
Education- Degree in IT, Cloud Computing, or related field preferred, or equivalent experience in a Cloud / Data Backup role
Certifications- Technology-related certifications and education are a plus
- Broadcom/VMWare VCP/VCF certifications preferred
What We Offer:Competitive base salary ($85 - 95K) depending on experience and certifications) plus bonus, 401(k) match, health insurance, generous PTO, paid volunteer time off, and working with world-class co-workers who are just as dedicated and as awesome as you are.
