5+ years in client engagement or project management in technology/services
Proven track record of delivering solutions that meet business needs
Experience with CLM platforms like DocuSign or Ironclad preferred
Strong communication and stakeholder management abilities
Effective problem-solver, skilled in negotiations and conflict resolution
Responsibilities
Build and nurture trust-based relationships with enterprise clients
Gain deep understanding of client processes to deliver customized solutions
Identify and present value-add opportunities to existing clients
Advise on best practices in CLM to enhance solution adoption
Lead internal teams and ensure effective resource deployment
Timely management of projects to meet client expectations
Act as communication bridge between clients and internal teams
Address and resolve client issues to maintain trust
Collaborate with Sales to discover new engagement opportunities
Deliver performance insights and updates to stakeholders
Benefits
Flexible work environment
Professional development opportunities
Access to advanced technologies
Dynamic and collaborative work culture
Comprehensive health benefits
Full Job Description
We are seeking a CLM Engagement Lead to join our Legal Operations team in North America. In this role, you will lead delivery across complex client engagements, strengthen long-term enterprise relationships, and uncover new opportunities across functions, business units, and regions. You will serve as a strategic partner to our clients, ensuring they maximize value from their CLM solutions while guiding internal teams toward successful, high-quality outcomes.
Role Responsibilities
Build and maintain strong, trust-based relationships with a portfolio of major enterprise clients.
Develop a deep understanding of client business processes, priorities, and requirements to deliver tailored, meaningful solutions.
Expand relationships with existing clients by proactively identifying and proposing value add opportunities.
Advise clients on CLM and adjacent best practices, optimizing process alignment and solution adoption.
Lead multi-disciplinary internal teams, effectively deploying resources while supporting team members' development and progression.
Ensure timely delivery of products, services, and project milestones in alignment with client expectations and engagement goals.
Act as the primary communication bridge between clients and internal teams, ensuring alignment, clarity, and transparency.
Address client issues quickly and strategically, managing escalations and maintaining strong client trust.
Partner with Sales and Account teams to identify and drive new engagement opportunities that support long-term client growth.
Prepare and deliver regular status updates, performance insights, and forecasts using key account metrics for both internal and external stakeholders.
What You Bring
Proven experience as an engagement lead, project manager, or client relationship manager within technology or professional services.
Strong background in solution delivery, with experience shaping client outcomes based on business needs.
Familiarity with CLM platforms such as DocuSign, Ironclad, Agiloft, or similar cloud-based technologies (preferred).
Exceptional communication, stakeholder management, and interpersonal skills, with the ability to influence across all organizational levels.
Strong problem-solving abilities and confidence navigating negotiations and challenging client scenarios.
