Berkshire Health Systems

Clinical Resource Supervisor - Emergency Services

Berkshire Health Systems • $80K — $95K *
Pittsfield, MA 01201In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of Emergency nursing experience.
  • Leadership experience required.
  • Teaching experience preferred.
  • Experience with electronic medical records and clinical documentation systems.
  • Current RN License in MA, with CPR and ACLS certifications required.
  • BSN required; MSN preferred.

Responsibilities

  • Advance patient care quality and operational excellence across shifts.
  • Provide real-time support to hospital teams to ensure optimal patient flow.
  • Mentor nurses at the bedside to enhance staff development.
  • Conduct staff and patient rounding to foster engagement and visibility.
  • Support a superior patient experience through effective leadership.

Benefits

  • Dynamic work environment with leadership opportunities.
  • Opportunity to influence patient care quality directly.
  • Professional development through mentoring and team support.
Full Job Description
  • JOB SUMMARY
    • The Clinical Resource Supervisor (CRS) plays a key leadership role in advancing patient care quality, staff development, and operational excellence across shifts. Working closely with the Administrative Director, this dynamic position provides real-time support to hospital teams, ensuring optimal patient flow, effective staffing, and a consistent high standard of care. The CRS strengthens engagement through visible leadership, rounding on staff and patients, mentoring nurses at the bedside, and supporting a superior patient experience.
  • JOB REQUIREMENTS
    • Experience:
      • Five years of Emergency nursing experience.
      • Teaching experience preferred.
      • Leadership experience required.
      • Experience with electronic medical record and clinical documentation systems required.
    • Education:
      • BSN required
      • MSN preferred
    • Licensure & Certifications:
      • RN - Current RN License in MA
      • CPR
      • ACLS
  • SKILLS & ABILITIES
    • Knowledge of software applications (Outlook, Microsoft) required.
    • Maintain professionalism and act as role model.
    • Demonstrates leadership and communicates a strong work ethic and commitment toward service excellence.
    • Excellent interpersonal skills; communicates effectively with patients, family members, physicians, senior leadership and staff.
    • Well organized and able to prioritize a variety of complex assignments simultaneously. Meets deadlines in a timely manner.
    • Demonstrates understanding of local, state and federal regulating agencies (DCF, DPH, TJC).
    • Demonstrates dependability and transparency.
    • Documented effectiveness in confronting problems and resolving conflict.
    • Strong clinical knowledge, mentoring skills, and the ability to influence and inspire others.
    • Proven problem-solving and communication skills in fast-paced environments.
    • Flexibility to work a variable schedule including evenings, weekends and occasional nights.
  • WORKING RELATIONSHIPS
    • Title of position(s) supervised:
      • RN's, LPN's, NA's, Unit Coordinators, Unit Assistants, sitters.

About Berkshire Health Systems

Berkshire Health Systems is a healthcare organization that provides medical services to residents of Berkshire County, Massachusetts. The organization operates a network of hospitals, clinics, and other healthcare facilities, including Berkshire Medical Center, Fairview Hospital, and the Hillcrest Campus of BMC. Berkshire Health Systems was founded in 2004 and is headquartered in Pittsfield, Massachusetts. The organization employs more than 4,000 people and serves a population of approximately 130,000.
Learn more about Berkshire Health Systems
Size
4,000 employees
Industry
Healthcare
Founded
1875
* Ladders Estimates

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