Clinical Program Manager, Substance Use Disorder Services (Pasadena)Job Type: Full-time, Exempt opportunity
Starting Salary Range: $76,500 - $90,000 per year (based on experience and licensure)
4/10 Work Schedule | In-Person:Monday through Thursday, 9:30 a.m. - 8:00 p.m., with occasional Saturday availability based on program needs.
- AI-assisted note-taking to streamline documentation
- This role is eligible for Public Service Loan Forgiveness (PSLF)
- 13 Paid Holidays per year, including Juneteenth
- Earn up to 16 days of paid vacation time, plus 50 hours of paid sick leave annually
- 401(k) with no wait period and no vesting schedule
- 401(k) matching up to 4%
- Medical insurance offering 3 HMO with Kaiser and Health Net, and also a PPO Plan
- The Difference Card- Employer-funded benefit that works alongside an employee's health insurance plan to help offset out-of-pocket costs like copays, deductibles, and coinsurance.
- Dental insurance both HMO & PPO options, with 100% employer paid for HMO employee only coverage plan
- Vision insurance offers 100% employer-paid vision plan through EyeMed for you and your entire family
- Life and AD&D insurance 100% employer paid up to two times the annual salary
- Long Term Disability
- Flexible Spending Account for Medical and Dependent Care
- Employee Assistance Program
ESSENTIAL FUNCTIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
The essential functions include:
- Provide direct supervision, leadership, and clinical support to registered and certified counselors, care coordinators, Licensed Practitioner of the Healing Arts (LPHAs), and MSW/MFT interns delivering Substance Use Disorder (SUD) services to adolescents (ages 13-17) and young adults (ages 18-26).
- Oversee the provision of high-quality on-site, virtual, and field-based services, ensuring compliance with regulatory requirements, adherence to evidence-based practices, and the delivery of coordinated, client-centered care.
- Collaborate with university faculty to supervise and train MSW and MFT interns, and SUD counseling staff and registered alcohol and drug technicians toward certification requirements.
- Ensure timely and compliant documentation in Welligent and Sage-PCNX, including assessments, treatment plans, progress notes, authorizations, and discharge records for supervisee's as well as individual caseload assignments.
- Monitor staff client service hours and ensure service delivery aligns with SAPC-defined minimum service hour requirements.
- Conduct regular chart audits and support compliance with SAPC utilization review and QA standards.
- Provide clinical supervision, coaching, and performance evaluations in alignment with best practices and agency policies.
- Facilitate interdisciplinary case conferences and site-level team meetings.
- Ensure delivery of evidence-based, culturally responsive, and trauma-informed treatment services.
- Respond to client incidents, grievances, and escalated clinical concerns; ensure timely reporting in Welligent and Sage-PCNX.
- Prepare for SAPC site reviews, utilization management reviews, and DHCS audits.
- Collaborate with the Senior Director of TAY Services and Compliance Department staff to ensure program goals and contractual obligations are met.
- Maintain a caseload of SAPC clients.
- Assist with administrative and clinical intake processes, including standardized inquiries, screening, admission, assessment, authorization, treatment planning, eligibility re-verification, and discharge procedures.
- Assist in program and group services development to ensure quality SUD services are provided.
- Assist with outreach and engagement efforts to recruit and enroll new clients into SUD services.
- Develop and maintain collaborative relationships with schools, community organizations, and other agencies serving adolescents and young adults to expand referral networks, increase service accessibility, and support the development of off-site, community-based SUD programs.
- Accurately document and maintain client records using Welligent and Sage/PCNX electronic health record (EHR) systems in compliance with Los Angeles County Substance Use Disorder (SUD) program requirements.
- Provide 24/7 crisis response support and guidance to clients and staff to ensure timely intervention and continuity of care.
- Requires availability on Saturdays and during evening hours Monday through Thursday.
- Ability to work full-time, in-person at program site in Pasadena on the 4/10 schedule (Monday through Thursday).
- Other duties as required.
EDUCATION, EXPERIENCE and CERTIFICATES - Master's degree in social work, counseling, or marriage/family therapy
- Current license, waiver, or registration with the California Board of Behavioral Sciences (BBS) in good standing
- Two-year post-licensure preferred
- Minimum 3 years of experience in the delivery of SUD or behavioral health treatment required
- Proficient in Welligent and Sage-PCNX (County of Los Angeles SAPC system), including documentation, service claiming, and EBP tracking modules required
- Strong knowledge of DMC regulations, ASAM Criteria, and SAPC billing and documentation protocols required
- Experience in a supervisory, lead, or management role preferred
- Experience in CalAIM implementation, value-based reimbursement models, and management of outpatient services under the Los Angeles County SAPC contract, along with strong quality assurance, training, and compliance experience preferred
- Bilingual in Spanish preferred
- Valid California driver's license, driving record, and personal vehicle insurance acceptable to Hillsides' insurance carrier
TRAUMA INFORMED CARE (TIC)Hillsides practices Trauma Informed Care (TIC) principles which recognizes the signs, symptoms, and widespread impact of trauma; Employees are asked to comprehensively integrate knowledge of Trauma Informed Care into policies, procedures, and practices with the goal to prevent re-traumatization which promotes healing of families, youth, individuals, and communities.
