Job Description
Clinical Information Systems (CIS) Administrator
Naval Medical Center Hospital - San Diego, CA 92134 (Balboa Park)
Security+ cert required
Support Clinical Information Systems to include perform ongoing maintenance of associated medical applications, which include but are not limited to: Composite Health Care System (CHCS), AHLTA, AudioCare, HAIMS, and the Application Virtualization and Hosting Environment (AVHE).
Respond to Helpdesk (Tier-1 and Tier-2) trouble calls supporting accessibility and utilization of Clinical Applications, troubleshoot user workstation/application functionality.
Support clinical software applications and their associated patches and security updates and/or version updates, support Patient Context Management, verify CITRIX connectivity, and Medical Single Sign-On (MSSO).
Provide account administration of 3000+ users, assigning correct role-based capabilities, security keys and access controls; Perform system and file/table management/maintenance and error handling of the DoD Enterprise Service Bus (ESB) associated with data exchange between the Department of Defense (DOD) and Department of Veterans Affairs (VA).
Conduct daily walk-thru (1 medical hospital and 8 associated medical clinics) and provide over-the-shoulder assistance to users to ensure proper processes are being used and systems/application anomalies are addressed as identified.
Perform data trend analysis and collect functionality metrics to support troubleshooting/ resolution efforts and assist in the identification of clinic/facility wide issues.
Perform ad hoc report generation by developing or executing FILEMAN reports, CACHE, Business Objects or Crystal Reports tools may be used.
Requirements
Must be a US Citizen and be able to pass a government background/credit check
CompTIA Security+ certification
3 years' experience with CIS
Bachelor's Degree
Excellent customer service skills
Effective oral and written communication to internal and external customers
Ability to explain technical aspects in layman's terms, apply critical thinking skills to job responsibilities, and develop/apply alternative solutions to solve problems
Team player who can collaborate with peers and medical staff to develop, enhance, and update clinical systems, and adapt to change easily
In-depth knowledge of Microsoft Office products, i.e. Word, Excel, Outlook, PowerPoint, SharePoint, Visio, Project, and Internet Explorer
Knowledge of Citrix XenAPP
Preferred Experience:
Clinical or other medical professional background.
IT background with emphasis on CIS; does not need to be extensive as long as the applicant is trainable.
Applicant must have an active security clearance.
Must have Security+ certification within 6 months of start.
Knowledge of DOD and DON clinical and business systems policies.
