A DAY IN THE LIFE:Directly responsible for the clinical services and, in partnership with a Territory Manager ("territory sales team"), the promotion and sale of Tandem Diabetes products within an assigned territory. The territory sales team will work together to plan and achieve sales goals through clinical acceptance of Tandem products. Identifies potential customers, establishes and develops business relationships which facilitate the sale of Tandem Diabetes' products and clinical services. Uses clinical expertise to provide clinical and sales support, and product education directly to trainers, physicians, and their staff. Provides Tandem product training and support to patients. Effectively leverages customer training and clinical expertise in the marketplace in order to generate positive clinical outcomes and sales.
Clinical Diabetes Sales Specialists are also responsible for:- CDSS maintains solid line reporting structure to the Regional Sales Manager (RSM) for all sales and business process responsibilities and goals.
- In partnership with Territory Manager (TM), covers assigned territory to ensure the territory meets or exceeds company sales goals as established by Sales Management.
- With TM, develops a business plan to promote new and maintain existing business in the territory. Uses business acumen to develop strategies and programs to address clinical needs or concerns.
- Efficiently uses available tools and resources to identify sales leads and gather the information required to determine if prospecting criteria have been satisfied.
- Effectively promotes Tandem's unique market position, approach and value to the prospect (e.g., ability to integrate/coordinate with providers, impact on claims or other outcomes, clinical and technical differentiation from competitors).
- Leverages clinical expertise to create and implement strategic business plans (i.e.. short-term & long-term goals and objectives) for assigned Territory.
- Provides information in a professional manner to various health care professionals (HCPs-MDs, DOs, NPs, RNs, CDCESs, RPhs, etc.) to influence them to recommend/prescribe Tandem products/services when indicated as part of patients' diabetes management plan.
- Provides products/services/clinical outcomes information directly to the consumer/end user via health fairs, conventions or in conjunction with promotions.
- Maintains knowledge of competitive products and market landscape in order to clinically and competitively sell against other products and therapies.
- Attends and participates in all corporate sales/clinical training, sales meetings, and assigned conventions, trade shows and symposia.
- Keeps records updated in the customer relationship management software (CRM), for all business dealings within assigned territory.
- Maintains all assigned company property, equipment, records, selling aids and samples in a manner consistent with company policies.
- Establishes and maintains a territory call cycle that will minimize administrative time and maximize time and effort spent with sales prospects and customers.
- Maintains expenses within established corporate guidelines and submits expense reports on a timely basis; exhibits personal integrity in dealing with all allowable business expenditures.
- Completes other assignments and sales reports as directed by Sales Management.
PRIMARY CLINICAL DUTIES & RESPONSIBILITIES:- CDSS maintains dotted line reporting structure to Regional Clinical Manager (RCM) for clinical responsibilities, goals and compliance.
- CDSS provides training, education, technical troubleshooting and support to customers (HCPs and patients) which complies with product labeling and follows accepted diabetes standards of care.
- Interacts with patients and HCPs (Certified Diabetes Care and Education Specialists, Endocrinologists) in order to familiarize them with the benefits of Tandem Diabetes' products and related services.
- Meets or exceeds annual clinical and training goals.
Patient Training and Education:- Coordinates, schedules, and delivers patient product trainings in the assigned territory. Ensures external referral decisions meet needs of HCP, patient, and Tandem business.
- Completes all product training, documentation and communication with HCPs in a thorough and timely manner per company policy.
- Maintains account-level training requirements and trainer details for efficient and effective training coordination.
- Conducts/promotes educational offerings for new and existing patients which support diabetes self-management skills, preparation for or optimization of automated insulin delivery to reach positive outcomes and customer retention.
HCP Training and Education:- Establishes and maintains excellent professional relationships with HCPs to support the sale and effective use of Tandem Diabetes products / services.
- Creates value for the HCP by differentiating Tandem Diabetes Care products and clinical services.
- Educates prospective and current customers regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes, and/or other population health management topics.
- Selects contracted trainers based on territory business need and skill.
- Conducts HCP wear experiences to promote knowledge and comfort with Tandem systems.
- Educates HCPs on the use of Tandem therapy management reports to optimize patient outcomes.
- Leverages clinical expertise to discuss published studies, account and individual clinical outcomes and successes in an effective and compliant manner. Shares successful field strategies with regional sales team for learning.
- Collaborates with Customer Technical Support and Clinical Support Specialist teams to identify and address post-sale product issues, and additional patient education/ training needs.
- Confirms completion of required training plan before assuming job responsibilities.
- Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.
- Completes other assignments and reports as directed by Clinical Management.
WHEN & WHERE YOU'LL WORK:Hybrid: This position is
hybrid and open to candidates located in the
Baltimore, Maryland area. Equipment for the role will be provided and training will occur in person and remotely.
Schedule: This position will work
Monday - Friday from
8:00 AM - 5:00 PMEST.
WHAT YOU'LL NEED:Knowledge, skills & abilities:- Excellent communication skills regarding diabetes through the life cycle, self-management strategies, proper use of diabetes technology devices and therapies, meal management strategies, diabetes medications, acute and chronic complications, emergency management and community resources.
- Ability to establish effective relationships with patients, referral sources and health care professionals.
- Demonstrated ability to effectively communicate as a clinical expert on diabetes, diabetes technology, Automated Insulin Delivery, and diabetes management software reports to patients and health care providers.
- Demonstrated ability to communicate in a clear and concise manner with customers to resolve education or product issues and answer questions according to company protocols and requirements.
- Skilled at contributing clinical expertise to achieve Tandem business goals.
- Able to react to changing situations in a timely, calm, and confident manner.
- Ability to work in a fast-paced, dynamic market. Reacts positively to change as an opportunity to improve business performance and campaigns for it when necessary.
- Proficient in Microsoft Office Suite and Internet with CRM software familiarity preferred.
- Able to travel in the assigned territory at least 80% of the time and work from a remote home office; must maintain valid driver's license and required auto insurance as well as good driving record, per company policy.
Minimum Certifications/Educational Level:- RN, RD or RPh or equivalent combination of education and applicable job experience.Advanced Diabetes Education Professional Credential (Certified Diabetes Care and Education Specialist (CDCES) or Board Certified, Advanced Diabetes Management (BC-ADM) certified or eligible.
- Maintenance of registration and licensure through clinical education.
- Continuing education on patient education on the technical use of diabetes technology and special considerations related to pump therapy in the marketplace.
Minimum Experience:- 2 years' experience coordinating and conducting patient education on the technical use of diabetes technology (experience with video remote education preferred).
- Demonstrated ability to effectively communicate as a clinical expert to patients and HCPs1 year of related diabetes/endocrinology industry experience preferred.
COMPENSATION & BENEFITS: The base pay for this position is
$101,000 - $123,500 annually, with a target earning potential of
$126,000 - $148,500 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate's location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes incentive compensation, equity, and a robust benefits package.
Tandem offers health care benefits such as medical, dental, vision, health savings accounts and flexible saving accounts. You'll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (starting in year 1) and have access to a 401k plan with company match. Learn more about Tandem's benefits here!
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