Job Type
Full-time
Description
Under the direct supervision of the Associate Director of Clinical Services, the
Trainer, Clinical Development (LVN) performs a variety of tasks to ensure TVHC's Medical Assistants (MA), Licensed Vocational Nurses (LVN), and Registered Nurses (RN) receive proper and consistent training across all clinical departments.
The Trainer performs full Licensed Vocational Nurse responsibilities as part of hands-on training for new hires and provides one-on-one instruction to ensure clinical competencies are met. The Trainer also coordinates and facilitates training for Registered Nurses, ensuring RN-specific competencies are delivered by an appropriately licensed designee.
Schedule: This is a full-time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours.
Benefits: We offer excellent benefits, including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.
Compensation: $38.71 - $42.30 per hour, depending on experience.
This position is represented by SEIU, with compensation and benefits determined by the terms of the Collective Bargaining Agreement (CBA). Salary is based on the wage scales outlined in the agreement. Beyond base pay, TVHC provides a comprehensive compensation package that supports the health, wealth, and career development of our employees.
Responsibilities: - Trains new and current MAs and LVNs on required clinical competencies, including clinical workflows, CLIA/lab procedures, vaccine administration, infection prevention, and use of TVHC systems.
- Coordinates and facilitates training for RNs ensuring RN-specific competencies are provided and validated by an appropriately licensed designee. Provides instruction to RNs on shared clinical workflows, infection prevention, systems, and other cross-functional areas within LVN scope.
- Performs all Medical Assistant and Licensed Vocational Nurse responsibilities utilizing best practice standards and promoting TVHC's Service Excellence Standards.
- Creates and develops training materials, which may include SOPs, workflows, presentations, and procedures.
- Identifies learning and reinforcement needs for adult learners and provides additional support and follow-up education as needed.
- Supports MAs, LVNs, and RNs in registering for and maintaining access to required systems (e.g., EZIZ, CAIR, Epic) and monitors compliance to ensure accounts remain active and up to date.
- Partners with clinic leadership to support clinical workflows, quality initiatives, and new product or equipment implementation.
- Assists with quality control, quality assurance, safety, and infection control practices to ensure compliance with internal and external regulations.
- Facilitates end of training loop closure and handoff to Operational leadership.
- Provides mentoring, assessment, and feedback to trainees regarding performance as part of the educational process.
- Stays current with evidence-based practices, regulatory requirements, and emerging trends in clinical education and Medical Assistant and nursing support training.
- Serves as an Epic "superuser," providing EHR orientation, ongoing individual support, and refreshers for clinical staff in collaboration with IT/IS. Assists in the design and delivery of EHR workflows and related training materials.
- Acts as a resource for clinical staff to answer questions, provide coaching, and assess performance in the execution of job duties.
- Creates new hire orientation schedules in collaboration with Operational leadership.
- Ensures all Medical Assistants, Licensed Vocational Nurses, and Registered Nurses are trained, signed off, and current with all competency and compliance requirements according to scope.
- Provides back-up support to clinical staff as needed, ensuring all duties performed are within LVN scope.
- Fosters professionalism, teamwork, and adherence to TVHC's Service Excellence Standards.
- Travels frequently to multiple TVHC sites to conduct training, provide on-site clinical support, and evaluate staff competencies.
- May attend departmental and interdepartmental meetings to align training initiatives with clinical and operational priorities.
- Performs other related duties as assigned by supervisor.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and expectations required of the position.
Requirements
- High school diploma required, or equivalent education aligned with California LVN licensure requirements.
- Minimum of one (1) year of recent LVN clinical experience required.
- Active Licensed Vocational Nurse (LVN) license in good standing required.
- Minimum of two (2) years of experience developing and facilitating clinical training for healthcare staff with varying levels of experience and education required.
- Proven ability to design and deliver evidence-based training materials and workflows required.
- Basic Life Support (BLS) certification required.
- Proficient in clinical competencies across multiple specialties, including Adult Medicine, Family Medicine, Women's Health, and Pediatrics preferred.
- Experience in a primary care setting preferred.
- Experience with EPIC electronic health record preferred.
- Bilingual in English and Spanish is preferred.
Qualifications: - Clear communication skills, experienced in public speaking, facilitation of large and small group meetings.
- Ability to create an engaging learning environment - encouraging active participation and confident in handling questions related to training content.
- Ability to adapt to the needs of an adult learner audience from diverse backgrounds.
- Able to relate appropriately to, communicate effectively with, and develop trusting relationships with diverse patient populations and with team members.
- Strong time management and facilitation skills.
- Seeks feedback from trainees, peers, and leadership.
- Technically savvy and proficient with the Microsoft Suite of Programs.
- Promote team building, excellent customer service, and staff engagement.
- Ability to travel to various sites as directed by supervisor.
