CLINICAL APPLICATIONS SPECIALIST (Burbank, California area)
Clinical Applications Specialist Job Description
The Clinical Application Specialist (CAS) provides on-site support for clinical imaging product demonstrations, device use, and procedural support in live surgical settings for an advanced medical imaging technology in the oncology space. Travel is required up to 85% of the time (~4 days per week) and may include some overnights, weekends, and holidays.
Responsibilities:
- Provide on-site product demonstrations, new customer onboarding, educational in services, quarterly business reviews with Market Development Managers and technical and procedural support for fast paced live surgical settings
- Act as an expert user for Perimeter OCT devices and image interpretation
- Provide customers and end users with product, clinical, technical, educational, and sales support to maximize recurring revenue, utilization of company products, and customer service objectives
- Provide image training and device use to internal employees and external clinical and commercial users
- Provide continued onsite procedural and technical support for all Perimeter products to clinical and commercial users, clinicians, health care providers, and investigators
- Prepare and deliver professional clinical case reports and presentations that include medical images, relevant information and laboratory results to the customer for case review and product evaluation
- Identify, troubleshoot, and communicate product issues that occur in the field
- Develop and implement activities to achieve and exceed the company's clinical and sales objectives.
- Expand Perimeter OCT usage in existing accounts by identifying potential new surgeons and/or surgeries
- Prospect for new system installations and system upgrades to your assigned accounts
- Provide effective and timely customer communication and feedback back to the company
- Provide SME and data annotation of medical images towards the development of AI algorithms
- Contribute to internal and external training program initiatives when assigned by the product team
Qualifications:
- Bachelor's degree or equivalent with 3 years of clinical industry experience or an allied health professional degree ( RN, MRT (r, T), RRT, PA etc).
- Experience with operations management of health care facilities.
- Proven key account management.
- Ability and willingness to travel extensively 85% (~4 days per week including overnight, some weekends and holidays) within the U.S.
- Willingness to provide technical and procedural support in a fast-paced live surgical environment
- Must be willing to satisfy medical credentialing agency requirements, including proof of specific immunizations and titers, background checks, and drug screening
- Ability to quickly understand and communicate technical concepts
- Demonstrated ability to analyze customer data and develop clinical programs to support customers
- Demonstrate proficiency in Microsoft Office Suite, Google Workspace, DICOM viewers, and other digital tools; possess strong overall technical acumen to support product use, and image analysis.
- Strong critical thinking and analytical skills
- Proven track record of relationship building skills.
- High-level presentation skills; able to present ideas to customers in a way that produces understanding and impact.
- Articulate communicator, a people person, competitive, team player.
Exceptional level of accountability and integrity
