Clinical Applications Coordinator

Posting Details

Position Information

Role Title
Info Technology Specialist II

Role Code
39112

Pay Band
05

Posting Details

Working Title
Clinical Applications Coordinator

Position Number
01486A

Department
STUDENT HLTH SUPPORT- DTT

Location
Norfolk, VA

Type of Position
Classified

Type of Job
Full Time

EEO Category
B Professionals

Job Description

The Clinical Applications Coordinator supports Old Dominion University's Counseling and Health Services by coordinating the design, implementation, optimization, maintenance, and evaluation of clinical information systems and related operational workflows. This position provides direct support to Medical Services, Counseling and Psychiatric Services, administrative operations, and affiliated programs through system configuration, documentation design, user administration, training, reporting, troubleshooting, and project management.

The role serves as a liaison between clinical, operational, technical, security, and vendor partners to ensure that Medicat and related systems support high-quality care delivery, regulatory compliance, data security, and efficient business operations. Responsibilities include ongoing Medicat systems review and maintenance; coordination with Laboratory Information Systems (LIS), Pharmacy Information Systems (PIS), and other integrated platforms; interface design and troubleshooting; portal configuration; workflow analysis; and recommendations for software and hardware improvements.

This position leads and participates in cross-functional workgroups focused on clinical documentation, EHR optimization, practice management processes, portal functionality, end-user experience, operational reporting, and ensures security and compliance. The position supports new provider onboarding and offboarding, end-user access administration, training development and delivery, audit support, reporting, reconciliation, and issue resolution across Health and Wellness Services.

This role includes a significant project management component, including planning implementation timelines, documenting requirements, coordinating testing, managing stakeholder communication, tracking risks and milestones in collaboration with the University Information Security Officeand the Health Information Management Administrator, supporting change management, and ensuring successful adoption of system enhancements, workflow changes, and technology initiatives.

Type of Recruitment

Knowledge, skills and abilities

• Extensive hands-on experience with clinical information systems and electronic health records, including system configuration, optimization, and troubleshooting in healthcare or academic settings.
• Experienced analytical, troubleshooting, and problem-solving skills, with a demonstrated ability to resolve complex technical and operational issues efficiently.
• Strong communication and collaboration abilities for working closely with clinical, technical, operational stakeholders, and system administrators to implement and support system improvements.
• Proven ability to manage and coordinate multiple complex projects, prioritize tasks effectively, and adapt in a fast-paced environment, including direct involvement in cross-functional teams.
• In-depth understanding of regulatory compliance and data security practices, with hands-on experience implementing technical safeguards and supporting audit processes.
• Comprehensive knowledge of HIPAA Security and Privacy Rules, including application of administrative, physical, and technical safeguards to protect patient health information.
• Demonstrated familiarity with Informatica workflows and similar data integration tools, with experience configuring and troubleshooting interfaces in coordination with system administrators.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

• Considerable experience working with clinical information systems and electronic health records in a healthcare or academic setting.
• Extensive hands-on involvement in highly technical environments, including troubleshooting, system configuration, and workflow optimization.
• Experience collaborating with multidisciplinary teams such as clinical, technical, and operational stakeholders to implement system improvements.
• Demonstrated ability to manage multiple concurrent projects effectively, showing strong organizational and prioritization skills in a fast-paced setting.
• Experience with regulatory compliance, data security practices, and technical safeguards, preferably related to HIPAA and PHI management.
• Familiarity with Informatica workflows or similar data integration tools is highly desirable.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Experience with Medicat, Medicat One, or comparable electronic health record and practice management systems.
• Experience with project management, workflow redesign, system implementation, interface coordination, portal configuration, reporting, auditing, reconciliation, or clinical informatics.
• Experience working with LIS, RIS, PIS, or other integrated clinical systems; college-level coursework or applied experience in statistics, data analysis, or reporting is preferred.

Conditions of Employment

This is an on-campus position, requiring a tradition 40- hour work week.
This position is designated as sensitive. A fingerprint-based criminal history check will be required of the final candidate

Annual Salary/Hourly Rate
Salary non-negotiable $ - 93,138

Posting Detail Information

Job Requisition Number
S03433

Job Open To
General Public

Open Date
10/20/2026

Close Date
10/30/2026

Open Until Filled
No

Special Instructions Summary

Please submit a complete application including a resume by the close date to ensure your application will be considered

Criminal Background Check
The final candidate is required to complete a criminal history check.

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