Day - 08 Hour (United States of America)
The Clinical Imaging Application Specialist 2 will manage support and implementation tasks for all imaging applications. This role will be able to lead and participate in Escalation Bridges to restore service in the event of an outage.
A Brief OverviewThe Clinical Application Analyst II represents the core operational and build capacity of the Applications team. This position implements, administers, and supports assigned systems under the minimal guidance of senior members of the team, and has a good understanding of Epic or other clinical system modules, ancillary systems, and health system operations. Analyst IIs competently and independently build, test, and support applications; participate as contributing members on projects; and execute assigned work with a high degree of independence. They continue to grow their technical depth in a self-directed way - through certification, training, and other development activities - as they build toward increasing scope of responsibility.
LocationsStanford Health Care
What you will do- Application Support & Incident Resolution
- Provide tier-2 support of application incidents reported through the help desk, including 24/7 on-call coverage as required
- Perform daily monitoring of applications in production use
- Take ownership of low- to medium-complexity issues and act as a liaison between the customer and other support staff to facilitate resolution
- Implementation, Upgrades & Enhancements
- Lead small- to medium-complexity software upgrade initiatives or workflow enhancements, including the design, build, and test phases
- Independently build, configure, and maintain applications within assigned scope, with minimal oversight. Conduct peer review of teammate configuration build and provide feedback and/or identify concerns.
- Modify tables and master files, and make additions and changes, following departmental processes
- Implement changes using documented procedures that are compliant with department policies and procedures; update procedure documentation as processes evolve.
- Analysis, Design & Problem Solving
- Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications
- Analyze workflows and system issues, applying judgment to develop and recommend solutions within areas of assigned responsibility
- Documentation
- Document routine and complex workflows and support activities using established templates and standards
- Work with and mentor junior staff members to document workflows
- Collaboration & Mentorship
- Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
- Coordinate application support with other information technology teams, including Infrastructure, Integration, Enterprise Analytics, and the help desk
- Participate independently and competently as a contributing team member on projects, executing assigned work with minimal direction
- Meetings & Governance
- Participate in team and cross-team meetings and document key decisions, outcomes, and next steps and communicate back to relevant team members.
- Growth, Learning & AI Literacy
- Take a self-directed approach to ongoing technical development, proactively pursuing training, certifications, and stretch assignments
- Apply working AI literacy - using approved AI-enabled tools (e.g., build assistants, documentation and testing aids, research tools) thoughtfully to improve the efficiency and quality of support and build work, with appropriate human review
- Stay current on emerging capabilities within Epic, Sectra, and other clinical applications and adjacent technologies and bring forward ideas for applying them
Education Qualifications- Bachelor's degree preferred in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university
- Candidates with five (5) years of work experience in a healthcare or general office setting in addition to 2 years of analyst experience may substitute for the degree requirement
Experience Qualifications- 2 or more years of progressively responsible and directly related work experience required, consistent with the expected 2-3 year progression from Application Analyst I.
Required Knowledge, Skills and Abilities- Competent Microsoft Office skills, including Powerpoint, Excel, Word, and Visio.
- Ability to diagnose and resolve routine and moderate complexity technology problems
- Ability and desire to learn to resolve specialized and advanced technology problems
- Working AI literacy, including practical use of approved AI-enabled tools in daily build/support work and sound judgment about their appropriate use and limitations
- Self-directed approach to skill-building, training, and certification, with a focus on continued growth and development
- Ability to establish a set of tasks and activities associated with an intended outcome and timeline
- Ability to take action consistent with available facts, constraints, and anticipated consequences
- Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactful and professional manner
- Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
- Ability to develop new skills and teach others
- Ability to collaborate and build consensus with stakeholders
- Ability to understand, interpret, and adhere to operational standards, policies, and procedures
- Ability to identify risks and issues
- Ability to develop solutions for new and unfamiliar challenges
- Ability to analyze data, draw conclusions, and interpret results
- Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
- Knowledge of current issues and trends in health care and clinical operations in a health care system
- Knowledge of Epic and/or Sectra software as well as other information systems, clinical software, and computer applications used in a health care setting
Licenses and Certifications- EPICC - EPIC Certification within 60 Days
Base Pay Scale: Generally starting at $55.85 - $74.00 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
