Job Overview:As an Ultrasound Applications Specialist (GI Ultrasound), you will serve as the clinical expert and trusted advisor for United Imaging's ultrasound portfolio, partnering with customers and cross-functional teams to deliver an exceptional end-to-end clinical experience. You will play a critical role in driving product adoption, optimizing clinical workflows, and ensuring customers realize the full value of their ultrasound investment throughout the product lifecycle.
As part of a rapidly growing ultrasound business, you'll have the opportunity to influence customer success, shape product adoption, and contribute directly to the evolution of next-generation ultrasound technologies. We're looking for a clinically experienced professional with strong business acumen, an entrepreneurial mindset, and a passion for delivering outstanding customer experiences. The ideal candidate is adaptable, solutions-oriented, and thrives in a fast-paced environment where collaboration, initiative, and continuous improvement are key to success.
Please apply only if you currently reside in the Dallas, TX area.
Key Responsibilities: Customer Success & Clinical Excellence:- Serve as the clinical expert and trusted advisor for United Imaging's ultrasound portfolio, delivering an exceptional end-to-end customer experience throughout the product lifecycle.
- Drive clinical adoption, workflow optimization, and long-term utilization of ultrasound solutions to maximize customer satisfaction and loyalty.
- Assess customer education needs and deliver tailored clinical training that enables users to achieve optimal clinical and operational outcomes.
- Serve as the primary clinical resource for customer inquiries and escalations, ensuring timely resolution in collaboration with internal teams.
- Capture and communicate Voice of the Customer (VOC) insights to support continuous product improvement and enhanced customer experience.
Sales & Commercial Support:- Partner with Account Executives and Modality Managers to support territory growth through clinical expertise, product demonstrations, and strategic customer engagement.
- Provide pre-sales and post-sales clinical support to help achieve territory revenue, order, and market share objectives.
- Conduct onsite and virtual product demonstrations throughout the assigned territory and support opportunities across other regions as needed.
- Represent United Imaging at trade shows, customer workshops, conferences, and other educational events.
- Identify customer opportunities and market insights that support business growth and strengthen customer relationships.
Product Adoption & Education:- Coordinate and deliver on-site clinical education for new system installations, software upgrades, advanced applications, and new technologies.
- Partner with customers, Customer Support Engineers, and Project Management to ensure successful implementation and adoption of new systems and upgrades.
- Deliver high-quality customer education that promotes confident system utilization and achievement of clinical objectives.
- Support new product training initiatives and provide onsite clinical assistance for service-related customer needs.
- Ensure all customer training, documentation, and follow-up activities are completed in accordance with company quality standards and established timelines.
Cross-Functional Collaboration:- Collaborate with Sales, Service, Marketing, Operations, and Product teams to deliver a seamless customer experience.
- Participate in territory planning, opportunity reviews, and cross-functional meetings to align customer priorities and business objectives.
- Partner with internal stakeholders to coordinate installations, upgrades, and ongoing customer support activities.
- Share customer feedback, competitive insights, and market trends to influence product development, marketing strategies, and business initiatives.
- Foster collaborative relationships across the organization to support customer success and continuous improvement.
Territory & Operational Excellence:- Effectively manage territory schedules, customer commitments, and work activities to support business objectives and achieve financial targets.
- Collaborate with Modality Manager and maintain accurate forecasting, work order management, customer documentation, and required business reporting.
- Manage company assets responsibly and maintain equipment in excellent operating condition.
- Maintain vendor credentialing and ensure compliance with company policies, quality standards, and applicable procedures.
- Travel throughout the assigned territory (50-70%), with flexibility for occasional evenings, weekends, and international travel as business needs require.
Success in this role means:- Delivering exceptional customer experiences.
- Driving clinical adoption and utilization.
- Supporting territory revenue growth.
- Building long-term customer partnerships.
- Providing valuable clinical insights that influence future product development.
Requirements
Education & Credentials:- Associate's degree in Diagnostic Medical Sonography or related field required; Bachelor's degree preferred.
- Current ARDMS or CCI certification required.
- Advanced registry in General Imaging required (Abdomen and OB/GYN minimum); RVT, MSK, or RDCS preferred.
Preferred Experience:- 3-5 years of clinical experience as a registered Diagnostic Medical Sonographer.
- Experience as a Clinical Applications Specialist or Ultrasound Applications Specialist with a medical imaging manufacturer strongly preferred.
- Experience supporting product development or clinical research is a plus.
- Demonstrated expertise in advanced General Imaging and OB/GYN applications, including 3D/4D imaging.
- Understanding of AI-enabled ultrasound workflows and their clinical and operational benefits.
Skills & Competencies:- Excellent presentation, communication, and interpersonal skills.
- Strong customer consulting and relationship-building abilities.
- Proven ability to assess educational needs and deliver effective clinical training.
- Excellent organizational, planning, and time management skills.
- Comfortable working independently in a field-based environment.
- Adaptable and resilient in a fast-changing business environment.
- Proficient with Microsoft Office and other business technologies.
Mental and physical job requirements:- Fluent in English
- Ability to lift and transport ultrasound equipment and accessories weighing up to 25 pounds.
- Frequently bends, twists, turns, and works in unusual positions using full body mobility
- Must possess a valid driver's license
- Willingness to travel overnight up to 50-70% of the time, depending on geography; May require night and weekend coverage on occasion, including potential/periodic global travel.
Note: Relocation is not available for this role. 
