Clinic Supervisor: This 1.0 FTE/Full-Time position is scheduled to work 8-HR day shifts Monday through Friday.
Compensation: Exempt, $36.05/HR - $51.50/HR. Placement within this range is based on years of applicable experience.
Benefits Include:At Mason Health, we are committed to providing our employees with a comprehensive benefits package that supports both your professional growth and personal well-being. Whether you are a Part-time or Full-time member:
Health & Wellness Benefits:- Medical, Dental & Vision Insurance - With employer paid premiums for full-time employees
- Mental Health & Wellness Resources - Access to our Employee Assistance Program (EAP), Talkspace, and the Calm App.
- Life Insurance
- Short & Long-Term Disability Insurance
Financial Benefits:- Retirement/Deferred Compensation Plans - Mason Health contributes 8% of your compensation every pay period when you contribute at least 5%.
- Flexible Spending Account (FSA)
- Tuition Assistance Program
- Approved by the Health Resources and Services Administration (HRSA) for student loan repayment programs.
Time Off & Work-Life Balance:- Generous Paid Time Off (PTO) - Accrue up to 8 hours of PTO every bi-weekly pay period, starting with 5 weeks of PTO and increasing to 7+ weeks after 3 years.
Exciting Incentive:- Employee Referral Program - Earn up to $7,500 depending on the role.
Job Summary:The Clinic Supervisor oversees all aspects of the daily clinic operation activities in a manner that supports organizational objectives. Provides technical and administrative oversight and support for clinic staff and providers' daily activities. Promotes a positive workplace culture.
Job Specific Duties & Responsibilities:- Serves as a department resource to staff regarding clinic operations. Respond to questions and concerns of internal and external customers and resolve operational issues.
- Supervise all aspects of the clinic's daily operations; implement actions plans to achieve department and system-wide goals; and serve as a role model to clinic staff.
- Monitors staff productivity. Identify the ongoing training needs of staff and work with the manager to develop a plan to improve the operation.
- Coordinates staff activities and schedules work assignments. Partners with the Clinic Manager or Director to recruit, hire, train and evaluate staff as assigned. Maintains competency of staff; develops, implements and monitors training and development plans; ensures staff attends technical and mandatory training/education.
- Conducts regular clinic staff meetings to facilitate communication, and prepares statistical reports as requested by manager, director and/or physicians. Conveys new information to MA staff and other clinic staff as needed.
- Supervises staff to ensure work is performed within prescribed standards. Provides guidance to staff, investigates issues, and manages performance in accordance with established policies and procedures. Facilitates and promotes effective communication, teamwork, and cooperation within the department.
- Prepare and provide feedback performance evaluations for staff in a timely manner.
- Collaborate with other departments and hospital to achieve interdisciplinary improvements.
- Ensure that time cards are filled out in a timely manner for all staff. Assists in maintaining the automated timekeeping system for staff; monitors the edit log; assists with the monthly staffing and on-call schedules; ensures adequate staff and makes arrangements for replacement staff to cover absences by others.
- Monitors facilities, office and equipment maintenance. Ensures office and medical supplies are available for staff.
- Other duties as assigned.
Required Education and Experience:- Associate's degree or equivalent combination of education and experience, bachelor's degree preferred.
- Five (5) years of direct clinical-related experience preferred.
- Two (2) years of Management or Supervisory experience preferred.
Required Knowledge, Skills, and Abilities:- Familiarity with hospital/clinic processes and terminology; knowledge of EMR systems.
- Knowledge and understanding of medical terminology
- Intermediate-level computer skills to include knowledge of current computer applications and proficiency in Microsoft Office products.
- Ability to read, understand and interpret information from a variety of sources and to understand and follow complex instructions.
- Ability to calculate percentages, work with fractional numbers, and perform simple algebra.
- Ability to anticipate issues and effectively solve problems of a moderately complex nature.
- Interpersonal and communication skills as necessary to effectively and professionally gather/convey information (verbal and written) from/to a variety of audiences.
- Demonstrated customer service skills.
- Demonstrated teamwork and collaboration skills; ability to train and lead others in an effective manner.
- Ability to organize and plan work tasks over several weeks, prioritizing assignments.
- Able and available to work on various days/shifts.
- Exceptional reasoning ability
- Work often requires analysis of problems and development of solutions. This involves application of independent judgment and the ability to apply knowledge to determine appropriate methods and task sequences.
