What You'll be doingClinic Leadership & Ownership- Own overall clinic performance, including revenue, profitability, client experience, and team execution
- Serve as the primary point of accountability for all clinic operations
- Set the tone for culture, professionalism, relationship building, and performance standards
- Ensure alignment with company goals, initiatives, and brand standards
- Analyze key performance indicators (KPIs) and implement action plans to improve results
- Lead the clinic with an ownership mindset and commitment to continuous improvement
Client Relationships, Wellness & Business Growth- Lead a relationship-based client culture centered on understanding each client's personal wellness goals
- Coach the team to uncover the client's personal why and connect appropriate IV Nutrition services to their individual wellness journey
- Help clients move from a single service toward an ongoing relationship focused on their wellness goals
- Coach team members on meaningful client consultations, education, service recommendations, rebooking, and membership conversations
- Build relationships that drive client trust, engagement, retention, referrals, and long-term loyalty
- Drive clinic growth through memberships, packages, wellness services, and strong client relationships
- Monitor client engagement and retention and develop strategies to keep clients actively connected to their wellness journey
- Establish and monitor clinic growth goals and coach the team toward achieving them
- Lead client outreach, follow-up, Return to Active initiatives, and relationship-building activities
- Use KPIs and client outcomes to identify opportunities to strengthen both the client experience and business performance
- Partner with corporate leadership on promotional campaigns and business development initiatives
Client Experience & Growth- Ensure every client receives a high-quality, personalized, and consistent experience
- Create an environment where clients feel known, heard, educated, and supported in their wellness goals
- Establish service standards that create long-term client relationships and referrals
- Address client concerns and resolve issues promptly and professionally
- Conduct client follow-up outreach when necessary to ensure satisfaction, engagement, and retention
- Foster a culture where exceptional client care, hospitality, and relationship building are non-negotiable
- Support local marketing efforts, networking opportunities, and community engagement initiatives
Clinical Oversight & Quality- Ensure safe and effective administration of IV therapies
- Maintain compliance with all clinical regulations, standards, and protocols
- Oversee documentation accuracy and client care quality
- Provide clinical guidance and support to staff as needed
- Ensure adherence to physician orders, standing orders, and company policies
- Promote a culture of safety, professionalism, and clinical excellence
Team Leadership & Development- Hire, train, and develop clinic staff
- Lead team performance through coaching, accountability, and goal setting
- Develop team members to become confident relationship builders who can educate and support clients throughout their wellness journey
- Create a high-performance culture focused on results, client care, relationships, and growth
- Identify and develop future leaders within the clinic
- Conduct regular performance discussions and development planning
- Ensure all team members understand and achieve expectations related to service, client relationships, sales, and operational performance
Operations & Execution- Ensure smooth daily clinic operations and workflow efficiency
- Manage scheduling, staffing levels, and resource allocation
- Maintain consistency in service delivery across all shifts
- Execute company initiatives, promotions, and process updates
- Oversee inventory management, supply ordering, and operational controls
- Maintain a clean, organized, and professional clinic environment
- Ensure compliance with company policies, procedures, and regulatory requirements
Performance Management- Monitor team performance and hold staff accountable to expectations
- Address performance issues quickly and effectively
- Partner with HR on employee relations, coaching, and documentation
- Recognize and reward high-performing team members
- Utilize performance metrics to drive accountability and continuous improvement
- Ensure the clinic consistently achieves operational, sales, client relationship, and client satisfaction goals
Qualifications- Current, active,and in good standing Colorado license or equivalent to: RN, BSN, NREMT-P, NREMT-IV license required
- Current BLS (Basic Life Support) certification required
Experience- Minimum 2-5 years of vascular access or infusion experience
- Minimum 2 years of leadership or management experience
- Previous experience leading sales teams, client retention programs, relationship-based service teams, or membership-based businesses preferred
Technical Knowledge- Google Platforms (Google Drive, Gmail, Google Meet, etc.)
- Electronic Medical Records (EMR) systems
- Anatomy, medical terminology, and clinical practices
- Sales reporting, KPI tracking, and performance management systems
Skills & Attributes- Strong leadership and team management ability
- Genuine passion for helping people pursue proactive health and wellness goals
- Natural relationship builder who enjoys understanding what matters to others and helping them achieve their goals
- High level of accountability and ownership mindset
- Proven ability to drive business performance and client retention
- Excellent communication, coaching, and interpersonal skills
- Strong operational and organizational skills
- Ability to make decisions quickly and effectively
- Problem-solving and conflict resolution skills
- Results-driven with a focus on performance and growth
- Ability to coach, motivate, and develop high-performing teams
- Ability to multitask in a fast-paced environment
- Professionalism, resilience, and adaptability
Working Conditions- 8-12 hour shifts
- 2-4 weekend shifts (Saturday and Sunday) per month required (based on staffing)
- Clinic environment with climate control and adequate lighting
- Extended shifts are scheduled in advance; mandatory overtime is not a regular expectation of this role
Is This Role For You?- Who This Role Is For
- A leader who genuinely enjoys helping people achieve their goals
- Someone passionate about proactive health, wellness, and creating meaningful change in people's lives
- A relationship builder who wants to know clients beyond the service they receive
- A leader who believes education, trust, and accountability can help people stay committed to their wellness journey
- Someone who loves developing people and helping team members become confident wellness partners for their clients
- A business-minded leader who understands that strong relationships and exceptional experiences drive retention, referrals, revenue, and sustainable growth
- A leader who takes full ownership of people, performance, culture, and results
What This Role Is Not For- Someone who prefers individual contributor roles without leadership responsibility
- Someone uncomfortable holding others accountable
- Someone who prefers transactional client interactions over building ongoing relationships
- Someone who struggles in a fast-paced, performance-driven environment
- Someone who is not comfortable with memberships, business growth, and revenue accountability
Reality CheckThis role is responsible for everything that happens in the clinic.
Staff will need coaching. Clients will have concerns. Business goals will need to be achieved. Operational challenges will arise daily.
Your job is to lead through it, solve issues quickly, develop your team, grow the business, and create
meaningful client relationships that support both wellness goals and long-term clinic success.
You are accountable for the clinic's team, performance, culture, client satisfaction, relationships, and
financial results.
If you are not comfortable being fully accountable for both people and performance, this role will not be a fit.
