**Candidate must be located in or near the Stamford,Greenwich CT Area**What We're Looking For:
As a
Client Support Engineer II at Coretelligent, you'll combine your technical expertise with outstanding customer service to provide
onsite support to our diverse and dynamic client base. This
onsite role will have you traveling to local client locations throughout the
Stamford/Greenwich CT Area and working closely with clients at all levels, including executives.
The ideal candidate will have a solid technical background, excellent troubleshooting skills, and a proactive approach to problem-solving. This role will involve providing onsite IT support to our clients, handling a broad range of technologies including Windows operating systems, networking, Microsoft 365, Azure, and server infrastructure.
As a Level 2 Engineer, you will provide onsite and remote support for a broad range of technical issues, ensure seamless customer communications, and contribute to maintaining a high standard of 'white glove' service for clients. The position also includes participation in an on-call rotation.
What You'll Do:- Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
- Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
- Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
- Troubleshoot backup solutions, mail-flow, and Exchange DAG
- Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients
- Deploy new hardware using Imaging technology
- Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. This includes: creation, removal, changes, password resets, and bulk operations
- Utilize strong working knowledge of Corporate Networking and Services to provide client support. This includes configuring switches. It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN
- Perform after hours work as needed for on-site support and infrastructure/server maintenance
- Serve as a point of escalation to level I engineers
What You Bring to the Table:- 3+ years of related work experience
- Proficient in Azure Environments and O365 Administration
- Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results
- Ability to follow and adhere to a defined process
- Excellent communication skills, both written and verbal
- Must be customer focused and able/willing to provide "white glove" service
What We Bring to the Table:Salary RangeThe reasonably expected annual base compensation range for this position is $80-90,000. This range reflects the minimum and maximum targets for new hires across all U.S. Within the range, individual compensation is determined by job-related skills, experience, geographic location and applicable state or local laws.
Bonus EligibilityThis role may also be eligible for additional bonus or incentive opportunities based on position level and company plans.
BenefitsHealth, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.
PerksObserved company holidays, including a day off on your birthday, flexible vacation, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 well-being allowance, and other health & wellness perks.
As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.
