Client Success Manager

WithMe is seeking a Client Success Manager to build, manage, and grow client relationships across a dedicated book of business. In this high-impact, fully remote role, you'll serve as the primary point of contact for clients from post-installation through the full lifecycle of the service contract. You will focus on proactive communication, consultative account management, retention, and long-term client satisfaction while identifying opportunities to drive growth through upsell and cross-sell strategies. This role also plays a key part in reducing churn, delivering strategic business reviews, and partnering cross-functionally to elevate the client experience. What You'll Do: • Manage client relationships across your book of business from post-installation through contract lifecycle • Build strong, proactive client relationships focused on engagement, satisfaction, and retention • Conduct Quarterly Business Reviews (QBRs), present performance insights, and deliver actionable recommendations • Establish regular communication cadences with newly onboarded clients and clients nearing renewal • Identify and address risks early to reduce churn and improve retention • Drive upsell and cross-sell opportunities by presenting tailored solutions and package enhancements • Monitor change-of-ownership contract processes to help ensure smooth transitions and prevent account loss • Use Salesforce to track client activity, maintain accurate records, analyze performance metrics, and generate insights • Collaborate cross-functionally with Operations, Sales, and Marketing to resolve client concerns and escalations • Represent WithMe in client meetings, conferences, and work events while serving as a strong client advocate What You'll Bring: • Three (3) to five (5) years of experience in client success management, or account management • Experience in the multi-family segment is extremely helpful in this role • Proven ability to build and maintain strong client relationships and resolve issues proactively • Experience conducting welcome calls, client reviews, creating presentations, and delivering persuasive presentations • Strong communication, relationship-building, and organizational skills • A results-driven approach with a track record of supporting retention, upsell, and cross-sell goals • Extensive experience using Salesforce to manage account data, analyze metrics, and support reporting • Ability to manage multiple client accounts in a fast-paced, scaling environment • Bachelor's degree in Business Administration, Marketing, or a related field is strongly preferred, or equivalent experience • Startup or technology-driven company experience is a strong plus • SaaS sales experience is a strong plus Join us to drive results in a supportive, growth-oriented team. Apply now to make an impact with WithMe! Full compensation packages are based on position location as well as candidate experience and qualifications. This position will also qualify for annual bonus opportunity. Base Salary Range $73,000-$90,000 USD The Perks & Benefits for Full-Time Employees By working at WithMe, Inc., you'll be at the forefront of scaling a high growth, early stage company that's driving innovation. • The majority of our roles offer a 100% remote work environment although some may require residence in a specific geographic location/region • You'll get some skin in the game with employee equity • We stand behind our core values: Performance, Customer Obsession, Candor & Transparency and Respect • There's transparent communication from the top down • You'll have a collaborative, smart, and forward-thinking team to share ideas with • You'll have direct, meaningful impact as we scale • There are fun and inspiring in-person team event opportunities And we've got you covered on all of the most important benefits: • Comprehensive health, dental and vision coverage • Retirement plan with company match • Life and disability plans • FSA and HSA accounts • Annual training and education allowance • Flexible vacation for full-time salaried exempt employees and competitive paid time off for hourly nonexempt employees