We're looking for a Client Success Manager to join our team in New York and play a key role in shaping the future of neuro-contextual advertising at a global scale.
The RoleBy providing exceptional service from a customer's very first touch point through to activation and post-campaign analysis, Seedtag aims to provide a pain-free launch process, watchful stewardship, unparalleled insights during flight and a solutions-oriented analysis that optimises toward client KPIs and outcomes. With thorough measurement and reporting to demonstrate the power of our platform including custom recommendations on how a client's strategy can evolve and improve, the Client Success Manager will become the trusted, consultative partner of brands and agencies looking to leverage cookie-less, privacy-first contextual solutions that drive measurable results.
Your ChallengeAs Client Success Manager, you will:
- During campaigns, design strategies to provide "Next Best Action" for clients that leverage upselling strategy that can improve campaign performance - new products, channels, audience targeting, etc.
- Initiate and execute client campaigns by agreed-upon timelines and budgets in partnership with the Ad Operations team.
- Respond to client inquiries and coordinate internal responses on time.
- Track pod retention rate, campaign success metrics (should aim for >90% KPI attainment), and incremental dollars.
- Achieve Quarterly Incremental Revenue Goals for key accounts inside the book of responsibility.
- Ensure clients receive regular campaign performance reports with detailed metrics and additional insights as per their preferences [e.g., weekly, monthly].
- Monitor campaign performance regularly and make necessary adjustments in partnership with the Ad Operations team.
- Keep clients informed of any changes or issues affecting their campaigns promptly and professionally.
- Conduct post-campaign analysis within one week of campaign completion to identify areas for improvement.
- Escalate unresolved issues to senior management or Adops as necessary, summarising the problem and attempted solutions.
- Hold regular team meetings with necessary stakeholders outside to discuss client accounts, share updates, and collaborate on strategies.
- Leverage internal tools [e.g., Salesforce, Slack, Jira, etc.] for efficient internal communication and task management.
- Maintain a high customer satisfaction score.
What You'll Need to Succeed- You have 3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships.
- You understand key consumer trends with a focus on digital advertising, privacy and programmatic.
- You have assisted in executing either direct-sold or programmatic advertising campaigns
- You have basic knowledge of DSP and SSP platforms and partners such as DV360, The Trade Desk, LiveRamp, etc.
- You are proficient in Excel and regularly analyze data to generate insights and applicable learnings.
- You excel at building strong relationships with clients, with communication skills being one of your top attributes.
- You have a proven track record of client retention and growth
- You are proficient in English with excellent verbal and written communication skills.
- You have strong relationships with key agencies and clients.
- You are adaptive, organized, and analytical, regularly relying on your resourcefulness to arrive at solutions to ever-arising problems.
Compensation- Base Salary: $77,000 - $90,000 USD annually
- Target Bonus: $8,000 - $10,000 USD annually
- On-Target Earnings (OTE): $85,000 - $100,000 USD annually
Compensation will be determined based on factors such as skills, experience, qualifications, and business needs.
Additional Perks- Flexible remuneration plan.
- Program for transit and parking.
- Health insurance: Comprehensive coverage is included.
- Gympass: Access to wellness programs and fitness classes.
- Unlimited Paid Time Off.
- 401K: Seedtag will be making a matching contribution of the first 6% of pay, up to $4,000 per year.
Ready to Join the Seedtag Universe?If you're looking for a place where technology has soul, where ideas turn into impact, and where people truly come first, welcome to Seedtag.
Send us your CV and let's build the future of advertising together.
#MakeItHappen #OneTeamOneDream #ILoveSeedtag #DreamBig
