3+ years experience in client success, account management, or pharma agency environments
Experience managing digital campaigns and content development workflows
Strong communication, prioritization, and organizational skills
Proven track record of managing multiple projects in a fast-paced setting
Proactive and resourceful with a strong initiative
Collaborative approach to building cross-functional relationships
Genuine interest in healthcare, life sciences, or technology
Responsibilities
Own end-to-end execution of campaigns
Lead kickoff calls and oversee creative development
Manage timelines and ensure campaign delivery
Serve as the primary point of contact for client teams
Ensure alignment on campaign expectations and deliverables
Build strong relationships to position MDCalc as a trusted partner
Contribute to SOPs and operational improvements
Benefits
Make a difference in medicine with widely-used medical tools
Comprehensive medical, dental, and vision coverage
Company-sponsored short-term insurance
Fully-paid 8-week parental leave after 6 months
Company-sponsored 401k after 3 months
Unlimited vacation for salaried roles
Bi-annual company offsites for team connection
Monthly work-from-home stipend
Hybrid work environment with an office in NYC
Motivating team culture focused on a greater mission
Full Job Description
The Role
We're looking for a Client Success Manager who elevates partnerships, anticipates needs, and brings clarity and confidence to every interaction. In this role, you'll guide pharmaceutical brand teams through the full campaign lifecycle - creative development, regulatory review, launch,and performance reporting - ensuring every program delivers on its promise. You'll be joining a high-performing team that values collaboration, ownership, and excellence, with room to develop into a true thought partner to our clients.
The responsibilities of this individual include the following, but are not limited to:
Campaign Management
Own end-to-end execution of campaigns
Lead kickoff calls and creative development
Manage timelines, launch readiness, and campaign delivery
Client Communication
Serve as the primary point of contact for brand and agency teams
Ensure alignment on creative direction, campaign expectations, and deliverables
Build strong client relationships and position MDCalc as a trusted partner
Cross-Functional Collaboration
Work closely with Sales on renewals, upsells, and performance storytelling
Partner with Product, Engineering, and AdOps to optimize workflows
Maintain internal trackers, timelines, and documentation for accurate program management
Team & Process Development
Contribute to SOPs, templates, onboarding materials, and operational improvements
Support training and shadowing for new Client Success team members
Your Background
3+ years of experience in client success, account management, or pharma agency environments
Experience managing digital campaigns, workflows, or content development pipelines
Strong communicator with excellent prioritization and organizational skills
Proven ability to manage multiple projects in a fast-paced environment
Proactive, resourceful, and comfortable taking initiative
Collaborative working style and ability to build strong cross-functional relationships
Genuine interest in healthcare, life sciences, or technology
Nice to Have's
Familiarity with MLR review processes
Experience with HCP marketing, digital media, or life sciences promotional workflows.
Understanding of NPI-level targeting
What MDCalc offers:
Ability to make a true difference in medicine: MDCalc is the most broadly used medical reference used by 65% of physicians worldwide.
Medical, Dental, & Vision coverage, with option to extend to your dependents
Company-sponsored short-term insurance
Fully-paid 8 week parental leave, after 6 months of employment
Company-sponsored 401k, after 3 months of employment
Unlimited vacation for salaried roles - we trust you to take the time you need
Bi-annual company offsites to connect, reflect, and plan together (most recently in Asheville and Mexico City)
Work from home monthly stipend
Hybrid work environment with a great team office in Greenwich Village, NYC
A culture of fun and motivated team members who believe in a greater mission here at MDCalc
