The RoleWe're looking for a Client Success Manager who elevates partnerships, anticipates needs, and brings clarity and confidence to every interaction. In this role, you'll guide pharmaceutical brand teams through the full campaign lifecycle - creative development, regulatory review, launch,and performance reporting - ensuring every program delivers on its promise. You'll be joining a high-performing team that values collaboration, ownership, and excellence, with room to develop into a true thought partner to our clients.
The responsibilities of this individual include the following, but are not limited to:
Campaign Management
- Own end-to-end execution of campaigns
- Lead kickoff calls and creative development
- Manage timelines, launch readiness, and campaign delivery
Client Communication
- Serve as the primary point of contact for brand and agency teams
- Ensure alignment on creative direction, campaign expectations, and deliverables
- Build strong client relationships and position MDCalc as a trusted partner
Cross-Functional Collaboration
- Work closely with Sales on renewals, upsells, and performance storytelling
- Partner with Product, Engineering, and AdOps to optimize workflows
- Maintain internal trackers, timelines, and documentation for accurate program management
Team & Process Development
- Contribute to SOPs, templates, onboarding materials, and operational improvements
- Support training and shadowing for new Client Success team members
Your Background- 3+ years of experience in client success, account management, or pharma agency environments
- Experience managing digital campaigns, workflows, or content development pipelines
- Strong communicator with excellent prioritization and organizational skills
- Proven ability to manage multiple projects in a fast-paced environment
- Proactive, resourceful, and comfortable taking initiative
- Collaborative working style and ability to build strong cross-functional relationships
- Genuine interest in healthcare, life sciences, or technology
Nice to Have's- Familiarity with MLR review processes
- Experience with HCP marketing, digital media, or life sciences promotional workflows.
- Understanding of NPI-level targeting
What MDCalc offers:- Ability to make a true difference in medicine: MDCalc is the most broadly used medical reference used by 65% of physicians worldwide.
- Medical, Dental, & Vision coverage, with option to extend to your dependents
- Company-sponsored short-term insurance
- Fully-paid 8 week parental leave, after 6 months of employment
- Company-sponsored 401k, after 3 months of employment
- Unlimited vacation for salaried roles - we trust you to take the time you need
- Bi-annual company offsites to connect, reflect, and plan together (most recently in Asheville and Mexico City)
- Work from home monthly stipend
- Hybrid work environment with a great team office in Greenwich Village, NYC
- A culture of fun and motivated team members who believe in a greater mission here at MDCalc
